Program Manager, Operational Enablement and Performance (EMEA) , Regional Portfolio Management (RPM) EMEA

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About this role

Program Manager, Operational Enablement and Performance (EMEA) , Regional Portfolio Management (RPM) EMEA London, England, GBR Amazon's Global Real Estate and Facilities (GREF) team is looking for an innovative, results-orientated Program Manager based in London to build and deliver an Integrated Facilities Management (IFM) Operational Enablement and Performance program that enables our Regional Portfolio Management (RPM) teams to deliver a seamless workplace experience. IFM Operational Enablement and Performance establishes minimum service delivery standards through guidelines for our regional vendor partners. The program delivers regular process updates and improvements through robust change management with IFM teams and key stakeholders, and owns tactical regional programs that enable IFM teams to deliver a high-quality customer experience. The program validates the compliance and effectiveness of standards / guidelines, utilizing operational data to identify trends and improvement opportunities. This role offers an exciting opportunity to partner closely with Regional Portfolio Management (RPM) teams to address week-to-week operational challenges, develop strategic roadmaps that enhance productivity and quality, and contribute to long-term program initiatives that scale with Amazon's growing EMEA portfolio. The position functions as a continuous improvement partner for regional IFM teams, collaborating to reduce service delivery defects, optimize costs, increase operational efficiency, and proactively mitigate risks. The successful candidate is an experienced and engaging professional who will excel within an entrepreneurial culture - providing vision, leadership, and communication - not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative - providing direction/recommendations to

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