Program Manager , NA Last Mile Launch

Benefits

Parental leave

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Salary

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401(k) match

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Weekend work

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Application

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About this role

Program Manager , NA Last Mile Launch Nashville, Tennessee, USA Application deadline: Jun 13, 2026 In this role, you will drive end-to-end operational readiness for Last Mile new launch sites. The Launch Manager will orchestrate cross-functional launch activities and stakeholder alignment, owning the implementation of launch playbooks while ensuring operational excellence through comprehensive testing and site validation protocols. You'll serve as the dedicated launch liaison for site leadership teams, developing and executing customized readiness plans to guarantee successful Day 1 operations. Your influence will extend across systems, staffing, training, and operations teams as you track and complete critical pre-launch milestones according to established timelines and quality standards. The successful candidate will combine strong project management capabilities with operational execution experience, demonstrating success in fast-paced launch environments and a track record of delivering complex, multi-stakeholder initiatives. Superior stakeholder management skills and the ability to drive alignment across various functions are crucial for success in this role. Join our team and help scale our Last Mile network through standardized launch excellence and operational readiness. Up to 75% travel Key job responsibilities An effective Last Mile Launch Manager is committed to driving operational excellence by focusing on five strategic areas: (1) Launch Readiness, (2) Stakeholder Management, (3) Operational Validation, (4) Process Implementation, and (5) Site Excellence. By concentrating on these areas, the Launch Manager will contribute to the successful scaling of our Lat Mile network through: • Executing comprehensive launch playbooks and readiness plans, coordinating with multiple stakeholder teams across Operations, Technology, HR,

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