Program Manager, IN-SME

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$61,842 national median

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Program Manager, IN-SME Bengaluru, Karnataka, IND The Global Specialty Fulfillment (GSF) Team is responsible for building and driving the next generation of operational infrastructure for Amazon's Hub-Spoke business to deliver best-in-class customer experience at the fastest speeds and other upcoming exciting new businesses. Online grocery and ultra-fast delivery are growing at an exponential rate, and with planned expansion, we expect volume to grow by several orders of magnitude this year and beyond. Join our team of Fulfillment and Distribution networks across India serving highly engaged customers! This is a unique opportunity to play a key role in groundbreaking initiatives, solving challenging and interesting problems as we build the first-ever distribution network and operational capabilities tailored to grocery and ultra-fast customer offerings. Key job responsibilities As a domain expert and consultant for all system/process queries, you will: a. Serve as SME for AFTX and FaaST systems. Be a SPOC for GSF Distribution, resolving system and API-related issues for IB (VAST, ePOD, etc.) and OB (MTR, Rodeo, among others). Identify appropriate teams to raise SIMs and work on swift resolution. b. Act as domain interface with external teams (AFT/FaaST/Trans/Category/SnOP) on system or process-related issues. Own mechanisms for updates and blurbs in MBRs regarding systemic changes and progress on plans. c. Lead network-level best practice identification, design, and standardization. Benchmark with NA/IN operations on processes, execute must-haves, and own OP requirements. d. Collaborate with network SME to follow up on critical tickets (Severity 3 and above) for resolution. e. Provide startup support for

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