Process Excellence Expert , MHLS

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Process Excellence Expert , MHLS Hyderabad, Telangana, IND Amazon has built a reputation for excellence, consistently ranked among the most customer-centric and trusted companies. At the Process Excellence Organization, we are committed to delivering a seamless experience to our internal customers through LLM, GenAI, data-driven solutions and process automation. We are seeking a Process Excellence Expert to lead strategic process improvements, drive automation initiatives, and leverage analytics to enhance operational efficiency. This role will work with multiple departments. and requires close collaboration with cross-functional teams-including Technology & Product, HR, Operations, and Business-to lead high-impact projects. The ideal candidate is a tech-savvy problem solver with a passion for Lean methodologies, automation, and analytics to eliminate inefficiencies and scale processes. Key job responsibilities • Identify and drive process automation, GenAI/Agentic AI, ML solutions, and analytics-based improvement opportunities for service operations across geographies. • Work closely with Product & Tech partners to share crucial insights, prioritize initiatives, influence roadmaps, and drive efficiency. • Develop and implement data-driven models (descriptive and inferential) to generate insights for leadership decision-making while ensuring end-to-end ownership of deliverables. • Design and optimize Business Intelligence (BI) solutions, improving visibility into operational metrics. • Lead Lean Six Sigma initiatives to enhance efficiency and eliminate waste. • Identify automation opportunities and oversee their end-to-end execution. • Develop frameworks to collect, analyze, and prioritize feedback from operations teams for high-impact initiatives. • Drive project lifecycle execution using structured methodologies such as DMAIC (Define, Measure, Analyze, Improve, Control). • Establish mechanisms to measure

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