Principal Customer Success Specialist - GenAI, AWS Specialist and Partner Organization

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$183K-$247K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

173% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Principal From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Principal Customer Success Specialist - GenAI, AWS Specialist and Partner Organization Seattle, Washington, USA AWS is seeking a Principal Customer Success Specialist - AI Driven Digital Product Delivery to lead strategic transformation initiatives for organizations adopting Amazon Kiro and AWS's generative AI platform to revolutionize how they build and deliver digital products. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their software development lifecycle using AI. Amazon Kiro is AWS's AI-powered platform that transforms how organizations build software, from requirements gathering and architecture design to code generation, testing, and deployment. This role focuses on helping customers move beyond AI-assisted coding to systematic AI-driven digital product delivery transformation at enterprise scale. You will define the methodologies, frameworks, and repeatable models that shape how AWS and its customers approach AI-driven digital product delivery transformation. Your work will directly influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of organizations globally. Key job responsibilities Strategic Customer Transformation • Design and lead comprehensive AI-driven digital product delivery transformation strategies for enterprise customers adopting Amazon Kiro and AWS Gen AI services, addressing SDLC modernization, engineering culture evolution, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment. Offering Development & Scaling • Build repeatable transformation methodologies, maturity models, and assessment frameworks that enable AWS and partners to guide customers

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.