PM, Customer Excellence, Amazon Air Cargo

Benefits

Parental leave

6 weeks From the posting source

Non-birth-parent leave

6 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Data From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

PM, Customer Excellence, Amazon Air Cargo Bengaluru, Karnataka, IND The Customer Excellence Specialist drives operational and customer excellence within Amazon Air's Customer Operations Management (COM) team in Bangalore, India. This role focuses on continuous improvement, process optimization, and enabling the COM IN team to deliver exceptional service across Amazon Air's global cargo network. Unlike shift-based operators who execute daily tasks, this specialist builds the systems, training, and workflows that make the team more efficient, reduce costs, and scale operations sustainably. Key job responsibilities Training & Knowledge Management • Collaborate with COM US to develop comprehensive training content for COM IN operators • Create and maintain knowledge management systems, SOPs, and workflow documentation • Design onboarding programs that reduce time-to-productivity for new team members • Build scalable training materials that support global expansion Continuous Improvement & Process Optimization • Identify and implement process enhancements that drive operational efficiency and cost reduction • Partner with ACAR Product, Data & Analytics teams to automate manual tasks (order creation, shipment tracking, booking requests) • Reduce contact volume by enabling operator self-sufficiency and customer self-service capabilities • Optimize workflows and handoffs between COM IN operators and cross-functional teams Performance Analysis & Reporting • Establish and monitor KPIs for COM IN operations, analyzing trends to identify improvement opportunities • Track automation impact, contact reduction metrics, and training effectiveness • Provide data-driven insights to COM US and leadership on operational performance • Support root-cause analysis for recurring operational issues Cross-Functional Collaboration • Work with COM US team

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.