Onboarding Support Specialist, Hub Delivery

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$68K-$119K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

19% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Onboarding Support Specialist, Hub Delivery Austin, Texas, USA In this position, you will be responsible for supporting local businesses who have applied to become Amazon Hub Delivery Partners responsible for making deliveries. You will work alongside Business Development Managers and local Account Development Executives to support current applicants in completing the web application, verifying their insurance, and validating their space. Key job responsibilities • Build relationships with applicants, small business owners and future Amazon delivery partners • Communicate with applicants and future partners 1:1 with through phone and email • Set proper expectations with applicants to ensure they're setup for success • Track and monitor applicants in the vetting and onboarding pipeline • Track account activity and update pipeline in Salesforce • Troubleshoot application errors and submit Tech tickets to Hub Tech partners to solve About the team The Hub Delivery Partner program is part of Amazon's fast growing and always evolving delivery program. We partner with small business owners who then deliver to Amazon customers. Our partners raise the bar for delivery experience, and the Hub Delivery Partner team is looking for process driven contributors who are eager to build a program that enables their success. Basic Qualifications: - Bachelor's degree or equivalent - Experience working in a sales or sales support role - Experience communicating results to operations and business leaders Preferred Qualifications: - Experience working within a high-growth technology company - Experience with Salesforce, OBI, SQL, SharePoint, and Tableau - Speak, write, and read fluently in Spanish

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.