Manager Risk Investigations II, REs-Q - Risk Mitigation, Escalation Reduction and Quality Assurance

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Manager Risk Investigations II, REs-Q - Risk Mitigation, Escalation Reduction and Quality Assurance JPN We're looking for a Manager Risk Investigations II to lead a team of 9-12 Risk Specialists who conduct investigations, identify defects, analyze process gaps, and generate actionable insights to improve operational excellence. We partner with multiple teams and stakeholders to implement preventive controls and enhance the overall marketplace experience, while ensuring appropriate risk oversight of our rapidly growing seller and buyer ecosystem. Key job responsibilities 1. Design and optimize systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance. 2. Manage day-to-day operations of a team of senior Risk Specialists including planning of investigations, quality control, task allocation, and reporting. 3. Work closely with Risk Specialists and other Program Managers on weekly reviews to identify key learnings, findings, and metrics regarding Process Adherence, Program Improvement Opportunities, and Escalation Management. 4. Communicate effectively with other operations and/or program managers regarding risks, mitigation strategies, and operational success metrics. 5. Build and publish critical WBR and MBR data, and support creation of executive-level reports. 6. Review and approve investigation findings, develop action plans, and ensure implementation of preventive controls. 7. Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable. 8. Utilize strategic thinking to plan and develop team and site growth to support program delivery. A day in the life As Manager II, within the REsQ team, you will work with your team to

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