Manager III, Systems, Shopbop and Zappos

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Manager III, Systems, Shopbop and Zappos Madison, Wisconsin, USA Are you a technical leader who thrives on keeping complex systems running seamlessly - and is genuinely obsessed with delivering an exceptional experience for the people who depend on them? As the IT Support and Networking Engineering Manager for Zappos and Shopbop, you'll lead a distributed team of 8-10 engineers across Las Vegas, Madison (WI), and New York City, ensuring the IT infrastructure and network systems that power two e-commerce brands stay fast, reliable, and ready for what's next. From corporate office technology to studio production environments, your team supports the complex, interconnected systems that employees and customers count on every day - and you take that responsibility seriously. You'll own the strategy and execution behind network infrastructure, cloud services, audio/visual systems, and end-user computing, while partnering closely with Amazon IT teams to drive automation, reduce operational overhead, and raise the bar on service delivery. Whether you're resolving a critical infrastructure issue or building long-term resilience into your systems, you lead with a customer-first mindset - because when your team wins, millions of customers and the employees who serve them win too. Key job responsibilities As the IT Support and Networking Engineering Manager for Zappos and Shopbop, you will: Team Leadership & Development Hire, onboard, mentor, and develop a team of 8-10 IT professionals - including IT Support Engineers, Systems Engineers, and Network Engineers - distributed across Las Vegas, Madison (WI), and New York City Establish clear performance standards, KPIs, and

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