FinOps Specialist - AR, Retail & Debit Balance collection

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$106,409 national median

Projected growth (BLS Employment Projections)

+7.7% - Faster than average

Matched to SOC 13-2011 - Finance aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

FinOps Specialist - AR, Retail & Debit Balance collection Hyderabad, Telangana, IND GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon's customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment. Key job responsibilities • Hands on and in-depth knowledge of AR process • Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound • Work with cash application team to apply payments timely & accurately • Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared • Provide accurate forecasting of collection promises • Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections • Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths • To be highly customer obsessed and ensure delivering a positive customer experience on every interaction • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement • Meet all the productivity related goals on a monthly basis Knowledge & Skills/

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.