Finance Quality Assurance Trainer, Training and Quality Control

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$106,409 U.S. median for this role

Projected growth (BLS Employment Projections)

+7.7% - Faster than average

Matched to SOC 13-2011 - Finance aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Finance From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Finance Quality Assurance Trainer, Training and Quality Control Pasay City, National Capital Region, PHL The Trainer & Quality Auditor is a high-impactful dual role that transforms performance through strategic training design and data-driven quality insights for our Finance team. You'll create engaging learning experiences while conducting audits that uncover critical improvement opportunities. By analyzing performance data and audit findings, you'll identify skill gaps, design targeted interventions, and measure real results - directly shaping operational excellence and team success. Key job responsibilities - Design and deliver instructor-led training programs for new hires and tenured employees, ensuring content aligns with accuracy, performance goals, and operational standards - Conduct quality audits per cycle, evaluating interactions against defined standards and documenting findings with structured, actionable feedback - Analyze audit data to identify performance gaps, root causes, and systemic issues - translating insights into targeted interventions such as refresher training, job aids, coaching guides, or process clarifications - Track intervention effectiveness using key metrics - FCR, NRR, and initiated call rates - and prepare narrative-style performance reports that highlight trends, patterns, and the measurable impact of interventions on team performance - Present findings and recommendations to stakeholders in a clear, concise format - Participate in calibration sessions to ensure audit consistency and contribute to the development of quality frameworks and training standards - Support the exploration of AI-assisted auditing tools to scale quality coverage across multiple languages - Demonstrate agile support through cross-functional collaboration and quick response to emerging quality and training needs across teams

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.