D2AS Outreach Specialist, Customer Success and Outreach (FR)

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

D2AS Outreach Specialist, Customer Success and Outreach (FR) Cairo, EGY The D2AS Outreach program is responsible for escalating all trends and customer pain points brought up through reviews, device launches, and product teams. The program is designed to uncover specific issues or experiences that have affected customers by proactively reaching out to them. A D2AS Outreach Specialist plays a critical role in the support of Amazon devices and large-scale digital offerings. As an Outreach Specialist, you will use your knowledge and expertise to ensure quality support for Amazon devices and services. You will be expected to identify and escalate key product support issues, and dive deep into contacts and data to uncover systemic problems. As a subject matter expert, you will use your intimate knowledge of customer service and Amazon products to facilitate feedback and detailed insights that drive changes and improvements to products, support strategy, and operational execution. Key job responsibilities - Rescuing the customer experience and rebuilding customer trust by reaching out to customers who have left a review that indicates they need help, have had a poor product experience, or have had a negative interaction with Amazon's customer service. - Uncovering and escalating emerging or trending customer issues called out in reviews or contacts. - Compiling customer feedback, product insights, and other learnings to spark changes and improvements to products, support strategy, and operational execution. - Supporting pre- and post- product launch deliverables, including deep dives into contacts, content, troubleshooting workflows, and other sources; curating that information

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.