Customer Success Manager, Hardlines

Benefits

Parental leave

6 weeks From the posting source

Non-birth-parent leave

6 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$80K-$102K From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

15% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager, Hardlines Seattle, Washington, USA This role can be located in one of our approved corporate offices in Seattle, WA. Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services. Join our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to influence outcomes across internal and external stakeholders. You'll work within a collaborative team environment, receiving guidance while building toward independent delivery. This position offers a strong foundation for career growth in customer success and vendor management. Key job responsibilities Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately Identify opportunities to improve team processes and contribute to operational efficiency Leverage internal AI tooling to drive efficiencies and expedite problem solving A day in the life Review vendor performance data and prepare summaries for team discussions Collaborate with teammates to resolve vendor inquiries and coordinate solutions Participate in vendor meetings,

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.