Call Center Quality Assurance Specialist (Onsite - Tempe, AZ), Amazon One Medical Customer Care

Benefits

Parental leave

6 weeks From the posting source

Non-birth-parent leave

6 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$24-$27/hr From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

53% below the BLS role benchmark for data and ml aggregate.

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Data From the posting source

Seniority

Mid From the posting source

Work mode

Onsite From the posting source

In-office days

5 days From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Call Center Quality Assurance Specialist (Onsite - Tempe, AZ), Amazon One Medical Customer Care Tempe, Arizona, USA At Amazon One Medical, we are committed to delivering exceptional, patient-centered care, and we're looking for talented, motivated individuals to help us raise the bar in healthcare. If you're passionate about improving the patient experience, this is a great opportunity to make a meaningful impact. As we continue to expand and innovate in primary care, we're hiring a Quality Assurance Specialist to support the people, processes, and technology that make Amazon One Medical unique. Reporting to the Quality Assurance Manager, you will play a key role in helping us deliver on our promise of high-quality, accessible, and affordable care by auditing and ensuring excellent interactions with our members. In this role, you will use established templates and the CI-CARE framework, to deliver thoughtful, constructive feedback that supports continuous improvement and service excellence. The ideal candidate has a strong background in customer service and a focus on delivering quality in every interaction. You are self-aware, open to feedback, and committed to continuous learning. You are confident in providing direct, actionable feedback and are known for building trust, following through on commitments, and working collaboratively to achieve shared goals. If this sounds like you, we'd love to connect! This is a full-time, hourly, in-person position based at the Amazon One Medical Customer Care Center in Tempe, AZ. Key job responsibilities - Review and document patient calls and interactions to ensure they meet established operational standards.

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.