ACES Process Specialist - Sort Center, Amazon Customer Excellence System (ACES), Amazon Customer Excellence System (ACES)

Benefits

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About this role

ACES Process Specialist - Sort Center, Amazon Customer Excellence System (ACES), Amazon Customer Excellence System (ACES) São João de Meriti, Rio de Janeiro, BRA As a Process Specialist for Amazon's Sorting Centers, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) across our SC network. You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. As an ACES Process Specialist, you are the Subject Matter Expert on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner. Key job responsibilities Being the Subject Matter Expert (SME) on all operational processes; Leading process integration efforts at our Sorting Centers (SCs); Leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.; Owning and managing change on a granular level; Performing audits to ensure continuous SOP adoption and eliminate defects and deviations; Work with teams both inside and outside of Operations to identify opportunities for improvement; Make sure that we are always delivering the best possible service to our customers. A day in the life You will be working closely with all Ops teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include: SC Ops; First Mile and Last Mile teams; Learning; Finance; HR; Loss Prevention. You

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