ACES Process Specialist - Sort Center, Amazon Customer Excellence System (ACES), Amazon Customer Excellence System (ACES)

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

ACES Process Specialist - Sort Center, Amazon Customer Excellence System (ACES), Amazon Customer Excellence System (ACES) São João de Meriti, Rio de Janeiro, BRA As a Process Specialist for Amazon's Sorting Centers, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) across our SC network. You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. As an ACES Process Specialist, you are the Subject Matter Expert on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner. Key job responsibilities Being the Subject Matter Expert (SME) on all operational processes; Leading process integration efforts at our Sorting Centers (SCs); Leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.; Owning and managing change on a granular level; Performing audits to ensure continuous SOP adoption and eliminate defects and deviations; Work with teams both inside and outside of Operations to identify opportunities for improvement; Make sure that we are always delivering the best possible service to our customers. A day in the life You will be working closely with all Ops teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include: SC Ops; First Mile and Last Mile teams; Learning; Finance; HR; Loss Prevention. You

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