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Senior Technical Account Manager, Federal (Spanish Speaking)

Altana AI - Brooklyn, NY ; Washington, D.C.

Posted May 26, 2026

Benefits

Parental leave
Not verified not verified - source URL not recorded; timestamp not recorded
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Offered From the posting source checked Jun 20, 2026
Relocation assistance
Not verified
Childcare support
Offered From the posting source checked Jun 20, 2026
Learning budget
Not verified
Verification
Not verified
Salary
$150K-$175K From the posting source checked Jun 20, 2026
401(k) match
Not verified

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

106% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Senior From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered From the posting source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Technical Account Manager, Federal (Spanish Speaking) Brooklyn, NY ; Washington, D.C. Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana We are seeking a Senior Technical Account Manager to lead the delivery and adoption of a large-scale software solution with the Mexican government. This role goes beyond traditional account management: you'll act as the strategic owner for driving mission impact, ensuring technical delivery, and building lasting client partnerships. The right candidate thrives at the intersection of public sector mission needs and cutting-edge software, can earn trust with senior government stakeholders, and knows how to mobilize cross-functional teams to deliver results at scale. You Will - Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings. This includes not only providing training and technical support, but also building relationships with user groups and mission leaders. - Assist customers with in-depth analysis to optimize their experience and results, providing direct analytical support to the customer where necessary to realize value. - Lead customer touchpoints and production of deliverables ensuring that customers are able to contextualize Altana's value relative to their mission. - Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues. - Synthesize and communicate feedback to the Product team. - Coordinate with our implementation engineering team to ensure successful

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