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Product Director, Customer Experience & Product Analytics

Altana AI - Brooklyn, NY; San Francisco, CA; Washington, DC; Boston, MA

Posted Jun 5, 2026

Benefits

Parental leave
Not verified not verified - source URL not recorded; timestamp not recorded
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Offered From the posting source checked Jun 20, 2026
Relocation assistance
Not verified
Childcare support
Offered From the posting source checked Jun 20, 2026
Learning budget
Not verified
Verification
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Salary
$230K-$270K From the posting source checked Jun 20, 2026
401(k) match
Not verified

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Market context

U.S. role benchmark (BLS OEWS)
$102,662 U.S. median for this role
Projected growth (BLS Employment Projections)
+5.4% - Faster than average

144% above the BLS role benchmark for product management aggregate.

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Product From the posting source checked Jun 20, 2026
Seniority
Director Plus From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered From the posting source checked Jun 20, 2026

Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Product Director, Customer Experience & Product Analytics Brooklyn, NY; San Francisco, CA; Washington, DC; Boston, MA Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity Great products are only great if customers know how to unlock them, feel supported when they get stuck, and trust that their feedback shapes what gets built next. At Altana, we're building a platform with no real precedent - one that reimagines how enterprises, logistics providers, and government regulators work together to manage global trade in an AI-powered collaboration network. That means the customer experience isn't a support function. It's a competitive advantage. As a Director of Customer Experience and Product Analytics, you'll own how customers experience Altana, from onboarding to deep adoption, across a customer base that spans the F500, small international suppliers, government entities, and logistics providers. Success means building the systems that capture customers feedback continuously and get it in the hands of teams shaping the roadmap; designing onboarding experiences that make customers productive without the hand holding of Client Services; making documentation a scalable natively-integrated assets that AI agents and customers can use; and designing product telemetry systems to identify where customers get stuck and turn those signals into specific product recommendations. This role sits at the intersection of product, customer success, and engineering - and you will be the connective tissue between all three. What You'll Do Own the

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