Customer Success Manager

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About this role

Customer Success Manager San Francisco, California, United States tl;dr/Overview: At Alleviate Health we're building AI Agents that drastically accelerate clinical trials by autonomously communicating with patients to recruit them into trials and support them over years, pruning billions in excess spend. We're solving the problem that keeps execs at the largest $100B+ Pharma companies up at night. We bootstrapped to winning some of the largest enterprise accounts in the market and are seeing massive market pull. We've now raised a $4.3M seed round led by a16z and are hiring a world-class team to solve the largest problem in drug development and win one of the largest opportunities in AI - while slashing the time it takes to bring life-changing medicines to the patients who desperately need them. Context: Conducting a clinical trial is the most complex and broken, but also the most high‑stakes and capital intensive, problem of our era. To bring a life-saving medicine from the lab bench to patients, pharma companies spend tens of billions a year for research sites to qualify & screen hundreds of thousands of patients and then to stay in contact with those patients over years. Approximately 80% of clinical trials are delayed due to problems with recruitment and between $600,000 and $8 million is lost for each day a trial is delayed. This enormous, labor-intensive struggle of screening, recruitment, and retention of patients across thousands of small research sites in every single trial is the foundational bottleneck in clinical trials. About Alleviate: At

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