Operations Manager - Patient Relations

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

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Learning budget

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Verification

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Salary

$75K-$115K From the posting source

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

54% above the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Operations Manager - Patient Relations California Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America's physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties-from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido's $60M Series B . More info at Akidolabs.com . The Opportunity Chaparral Medical Group, part of Akido, is seeking a results-oriented Operations Manager - Patient Relations to lead a team focused on patient engagement, membership retention, and growth across our Medical Group and IPA networks. Reporting to the Director of Operations or Regional Leadership, this role is instrumental in delivering exceptional patient experiences while advancing organizational growth objectives at both the group and IPA level. You'll oversee a team of Patient Relations Liaisons, partner cross-functionally with operations, marketing, and leadership, and drive performance through coaching, accountability, and continuous improvement. It's an exciting opportunity for an organized, patient-centered leader to make a measurable impact on retention and growth in a managed care environment. Who you are - High school diploma. - 3-5 years of healthcare operations or patient relations experience. - Supervisory or leadership experience. - Strong

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