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Director, Technical Account Management

Airtable - Remote - US; Remote - Canada

Posted Mar 31, 2026

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About this role

Director, Technical Account Management Remote - US; Remote - Canada Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. As the Director of Technical Account Management at Airtable, you will lead and scale a high-impact team that owns the persistent technical relationship with our most strategic Premium Support customers - serving as the long-term architectural authority for how those customers build, deploy, and scale intelligent workflows on Airtable's platform. This role requires deep experience in platform architecture and integration, hands-on fluency with AI agent capabilities, and a clear-eyed understanding of what enterprise customers need to run Airtable as mission-critical infrastructure. What you'll do - Lead and scale a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts - ensuring customer environments are built to fully leverage Airtable's platform, including Field Agents, Omni, automation architecture, and the connected data structures that make intelligent workflows perform at scale. - Own the team's technical depth across Airtable's agent capabilities - including Field Agent configuration, data semantics, schema design, MCP connectivity, and automation architecture - so TAMs can guide customers through key architectural decisions and implementation. - Coach and mentor Managers and ICs, building architectural judgment and platform fluency across the team. Foster a culture of ownership and continuous learning that keeps pace with Airtable's rapid product

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