Service Desk Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$116,543 national median

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

40% above the BLS national median for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Desk Lead Arlington, VA At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Job Description The Service Desk Lead will oversee all system operations activities, develop and enforce operational policies, mentor junior staff, and manage large-scale projects. Develop and maintain the System Operations Plan and coordinate between different operational teams. Establish operational standards and best practices, lead operational reviews and assessments, and ensure integration of all operational components. Analyze operational performance metrics and recommend improvements, manage operational risks, and collaborate with program management to align operational solutions with program objectives. Design and implement operational improvements to enhance efficiency and reliability, establish incident management and problem management processes, and develop capacity planning strategies to ensure adequate resources. Lead operational readiness activities for new system deployments, coordinate operational activities across multiple teams and environments, and ensure compliance with security and regulatory requirements.

Read the full description at boards.greenhouse.io. FewerJobs shows a source-linked preview and links to the original posting.