Senior Solution Engineer

Benefits

Parental leave

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Family-building benefits

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Salary

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401(k) match

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Weekend work

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About this role

Senior Solution Engineer Arlington, VA At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Job Description The Solution Engineer will lead technical requirement gathering and solutioning for customer use cases. Provision tools, resources, and ensure alignment with customer needs. Lead the customer use case intake process, working with customers to understand their requirements and objectives. Coordinate with technical teams to develop solutions for customer needs, ensuring proposed solutions are feasible and align with the System's capabilities. Manage the intake pipeline, prioritizing and scheduling new use cases based on organizational priorities and resource availability. Develop and maintain intake process documentation and templates. Facilitate solutioning workshops with customers and technical teams. Work with the service catalog manager to identify opportunities for new or enhanced services based on recurring customer needs. Track and report on intake metrics, including volume, cycle time, and customer satisfaction.

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