Field Service Representative

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Field Service Representative Honolulu, HI At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Accenture Federal Services is currently seeking a Field Service Representative to join our team. In this role you will provide professional Information Technology (IT) support for our federal client. The program provides software, hardware, storage and network connectivity to various federal locations. Responsibilities: - Address and follow up on requests received in help desk queue - Investigate incidents, identify and implement solutions - Provide support for hardware/software issues over the phone and in person - Support end users with SOCET GXP Geospatial Intelligence Software - Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools - Deploy, configure, and troubleshoot user workstations - Support passive and active network infrastructure - Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office, Web Browsers, Antivirus

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