Sr. IT Service Desk Analyst

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. IT Service Desk Analyst San Diego, California, United States About Acadia Pharmaceuticals Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson's disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer's disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs. At Acadia, we're here to be their difference. Position Summary The Sr. IT Service Desk Analyst is primarily responsible for providing advanced technical support to Acadia Pharmaceutical Executive Leadership while contributing to the effective day-to-day operations of the help and service desk environment. This role actively participates in resolving complex issues and delivering high-quality support to clients across office locations, home offices, offsite facilities, and within our mobile workforce As a Sr. IT Service Desk Analyst, the individual is responsible for but not limited to: performing root cause analysis (RCA), supporting the team's ability to meet service level agreements (SLAs), analyzing queue trends and key performance indicators (KPIs), and providing production and meeting support as needed. The role includes handling escalations, contributing to and assisting with IT projects such as system engineering initiatives and the adoption of emerging technologies, including automation and AI-driven support tools. Additionally, the Senior IT Support Analyst develops, improves, and maintains documentation,

Read the full description at acadia.com. FewerJobs shows a preview and links to the original posting.