Technical Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Support Engineer Manila-8x8 Asia 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. As a Technical Support Engineer you will be the first point of contact for our customers and will answer all incoming requests for help via phone, web chat and emails, details of which you will log on the ticketing system. You will decide on the most effective way to manage each request and will ensure that customers are updated regularly via email or phone until their issue/query is resolved. This is an interesting and varied role in a company that has massive Global growth visions and for some it is a perfect stepping stone into cloud based technologies which are fast replacing the older technologies. Responsibilities Respond to customer queries via phone, email and ticketing system Troubleshoot problems for first time resolution of issues, wherever possible Identify and escalate priority issues to supervisor Maintain the accuracy and completeness of all recorded data Operate changes and requests on the client environment; carry out screen-sharing to help customers get set up and operational Capture, structure, reuse, and improve knowledge articles to promote the use of the 8x8 Knowledge Base and self-service Continuously learn to build and maintain a strong knowledge of 8x8 products, services and processes Qualifications Proven experience in Customer Support or Technical Support role Previous experience with Salesforce Service Cloud or similar CRM systems, Knowledge Base systems, and Customer portals

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