Associate Engagement Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

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Weekend work

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Application

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About this role

Associate Engagement Manager Manila-8x8 Asia 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. We are looking for a data-driven, relationship-oriented Associate Engagement Manager to join our 8x8 Professional Services Go-To-Market team. In this role, you won't be making cold calls to strangers. Instead, you will be a whitespace specialist , utilizing internal customer profiles, health scores, and usage insights to identify existing clients who would benefit from our Recurring Services portfolio. You are the bridge between a customer "using" our 8x8 platform and a customer "mastering" it through our valued services offers such as Service Advantage, Service Management, Training Subscription, Technical Account Manager (TAM), and continuous optimization offers. The Mission: Move our customers from "Self-Managed" to "8x8 Services Optimized." Core Responsibilities Data-Driven Prospecting: Analyze internal customer dashboards and Salesforce CRM data to identify accounts with low recurring service coverage. Whitespace Identification: Map the existing customer base to find opportunities for upselling 8x8 recurring services offers. Internal Collaboration: Partner with Customer Success Managers (CSMs), Engagement Managers, and Account Executives (AMs) to build "better together" account plans. Insight-Led Outreach: Craft highly personalized outreach based on a customer's specific platform usage, support history, and business goals. Consultative Selling: Conduct discovery sessions to move customers from a "break-fix" mindset to a proactive, managed environment. Feedback Loop: Partner with the Services GTM team to share insights on why customers are (or aren't) adopting recurring offers. The Ideal Candidate

Read the full description at 8x8inc.wd5.myworkdayjobs.com. FewerJobs shows a source-linked preview and links to the original posting.