Glia jobs

Account Executive - Enterprise (Colorado) US-Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. We're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading! The Role: As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company. What You'll Do: - Drive growth opportunities within top-tier enterprise

Account Executive - Enterprise (Minnesota) US-Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. We're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading! The Role: As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company. What You'll Do: - Drive growth opportunities within top-tier enterprise

Account Executive - Enterprise (Tennessee / Kentucky) US-Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. We're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading! The Role: As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company. What You'll Do: - Drive growth opportunities within

Senior Software Engineer Tallinn, Tartu About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Mission & The Work This role offers an exciting opportunity to join the Automaton team . You will design and scale the core intelligence services that power both real-time customer interactions and operational foresight. Your projects will range from engineering our real-time transcription engine to building proactive outbound outreach systems. Additionally, you will build conversational interfaces and leverage AI to anticipate user topics, summarize sentiment, and surface unresolved issues. Ultimately, your work will bridge advanced data intelligence with human strategy, empowering agents to work smarter across every channel. Working in self-reliant product teams, you'll contribute to diverse projects throughout the entire development lifecycle. This role is perfect for those passionate about both server-side and client-side technologies, eager to craft cohesive, full-stack solutions. Our Collaboration Model We are an Estonia-based team working across the EET timezone. While we embrace remote collaboration, we have offices in Tallinn and Tartu

Senior Software Engineer, CI/CD & Developer Tooling Poland About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Mission and The Work Team DevX stands for Developer Acceleration and our goal is to provide reliable, easy-to-use tools and knowledge to accelerate developer productivity and satisfaction and empower teams to deliver value fast without breaking things. We're a peer-led team working closely with engineering across the company. Everyone contributes to the roadmap, shaping solutions that directly improve the developer experience. With us you get an opportunity to: - Shape the architecture and design of our CI/CD platform, helping evolve it from a monolith into a modern, modular system that is reliable and easy for developers to use. - Act as a hands-on senior contributor, turning ideas into deliverable solutions, improving engineering efficiency, and driving roadmap decisions through developer insights. - Build and refine developer-facing tools and APIs (from pipeline modules to standardized tooling), ensuring they are reliable, secure, and easy to use. Our

Account Executive - Enterprise (North Carolina) US-Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. We're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading! The Role: As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company. What You'll Do: - Drive growth opportunities within top-tier

Technical Account Manager Canada - Remote, Canada About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The work As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization. The team's setup Our team is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. As our first Technical Account Manager hire in Mexico, you'll help build and shape this function locally while supporting a portfolio of U.S.-based customers. This is a high-impact opportunity where your contributions will help define the team's future. The role maintains a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and meaningful

Banking AI Advisor, Customer Success US-Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Role We are seeking a domain expert to serve as a high-impact Banking AI Advisor and strategic partner for our clients. In this role, you will leverage your deep business experience to help financial institutions maximize the value of our AI-powered platform. This is the next phase of the CSM evolution. You will act as a consultative partner, guiding clients through a purposeful journey of Banking AI built for community impact. Your goal is to empower our clients' frontline teams to strengthen human relationships and drive revenue, while our AI workforce handles the rest. This role is ideal for a professional looking to transition from a business or product management role within a Financial Institution, or from a FinTech SaaS environment, who is ready to lead high-level strategic transformations. What you'll do - Strategic AI Advisory: Act as a trusted advisor to client leadership, guiding them

Senior Sales Engineer (Detroit) US-Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Role We are seeking a Senior Sales Engineer who thrives in complex and dynamic environments. This candidate will bring deep technical expertise combined with strategic thinking to our sales team. This role involves engaging with banks, credit unions, and other financial services institutions, guiding them through their digital transformation journeys with Glia's digital and voice AI solutions. The ideal candidate is a seasoned, proactive problem-solver who excels in a collaborative setting and can lead complex deals, projects, and cross-functional teams effectively. This position serves as the senior technical expert and trusted advisor supporting prospects from initial engagement through to successful final sales. The role offers a dynamic mix of strategic technical sales, proof of concept leadership, and ongoing technical guidance, providing a varied set of daily activities with our prospects across the financial services industry. What You'll Do: - Lead and resolve complex technical challenges independently, leveraging

Client Engineer (Mexico City) Mexico About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Mexico City as Client Engineer. The Role: As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia's technologies. You'll deliver recommendations to make our customer's integrations secure, scalable, and seamless. A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency. What you'll do: A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia's Digital Customer Service platform while maintaining high standards. - Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations. - Collaborates with the Glia Product

Security Engineer Estonia - Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Team: The Security Engineering Team is responsible for the three pillars of security - confidentiality, integrity and availability. We make sure everything runs smoothly and without compromises. There is a saying in Glia - Security is not just a feature, it's a part of our service. The role: - You will play a key role in looking after the vulnerability management process at Glia, resulting in an enhanced Information Security posture, greater Customer Trust and increased revenue for the company. - You will be a member of the Security Engineering team by supporting ongoing information security activities, collaborating with teams across Glia to resolve security-related questions, as well as spreading security awareness across Glia. The work A day in the life of a Security Engineer at Glia is always different - you might be helping Compliance with preparations for our upcoming audits, collaborating with fellow Glianeers to

Senior Sales Engineer (Chicago) US-Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Role We are seeking a Senior Sales Engineer who thrives in complex and dynamic environments. This candidate will bring deep technical expertise combined with strategic thinking to our sales team. This role involves engaging with banks, credit unions, and other financial services institutions, guiding them through their digital transformation journeys with Glia's digital and voice AI solutions. The ideal candidate is a seasoned, proactive problem-solver who excels in a collaborative setting and can lead complex deals, projects, and cross-functional teams effectively. This position serves as the senior technical expert and trusted advisor supporting prospects from initial engagement through to successful final sales. The role offers a dynamic mix of strategic technical sales, proof of concept leadership, and ongoing technical guidance, providing a varied set of daily activities with our prospects across the financial services industry. What You'll Do: - Lead and resolve complex technical challenges independently, leveraging

Senior Infrastructure Engineer, Platform Estonia - Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Mission & The Work Team Infrastructure builds the backbone of Glia's cloud-native core. We bridge the gap between high-velocity development and rock-solid reliability, ensuring our product teams can ship fast without breaking things. Main responsibilities include: - Core Reliability & Security: Maintain, troubleshoot, and harden Glia's cloud-native infrastructure and security posture. - Developer Enablement: Design and manage the CI/CD pipelines and telemetry tools that empower our product teams to ship with confidence. - Infrastructure Collaboration: Guide internal teams on best practices and work with key third-party vendor integrations. Our Collaboration Model We are a remote-first team distributed across Portugal, Poland, Estonia, and Canada, working across EET and EST timezones. While we embrace remote collaboration, we have offices in Tallinn and Tartu for those who prefer them. We also gather the full team in Estonia twice a year to innovate and connect in person. Our tech

Customer Success Advisor Mexico About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Role We are seeking a highly analytical and tech-savvy professional to serve as a Customer Success Advisor within our Scaled Customer Success org. This role is central to managing a high volume of customers through data-driven, tech-enabled programs and automation, rather than traditional one-on-one management. You will be responsible for creating, building, and optimizing automated customer journeys and scalable digital engagement strategies to maximize product adoption and drive measurable value. What you'll do - Automate Customer Engagement : Own the digital customer engagement strategy, building automated programs for critical customer lifecycle stages, including onboarding, training, and support. - Develop Scalable Programs : Design, execute, and iterate on programs that support a broad customer base with timely and relevant resources. - Leverage Digital and Video Touchpoints : Create and manage one-to-many resources such as in-app assistance, targeted email campaigns, custom training webinars, and video content to reach a broad

Client Engineer (Vancouver) Vancouver About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Vancouver as Client Engineer. The Role: As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia's technologies. You'll deliver recommendations to make our customer's integrations secure, scalable, and seamless. A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency. What you'll do: A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia's Digital Customer Service platform while maintaining high standards. - Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations. - Collaborates with the Glia Product and Engineering

Senior Sales Engineer (Minneapolis) US-Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Role We are seeking a Senior Sales Engineer who thrives in complex and dynamic environments. This candidate will bring deep technical expertise combined with strategic thinking to our sales team. This role involves engaging with banks, credit unions, and other financial services institutions, guiding them through their digital transformation journeys with Glia's digital and voice AI solutions. The ideal candidate is a seasoned, proactive problem-solver who excels in a collaborative setting and can lead complex deals, projects, and cross-functional teams effectively. This position serves as the senior technical expert and trusted advisor supporting prospects from initial engagement through to successful final sales. The role offers a dynamic mix of strategic technical sales, proof of concept leadership, and ongoing technical guidance, providing a varied set of daily activities with our prospects across the financial services industry. What You'll Do: - Lead and resolve complex technical challenges independently, leveraging

Account Executive - Enterprise - California US-Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. We're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading! The Role: As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company. What You'll Do: - Drive growth opportunities within top-tier

Business Development Representative Salt Lake City About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. Business Development Representative ---------------------------------------------------------------------------------------------------------------------------------------------------------- Location: Hybrid - Salt Lake City, Utah (Lehi) At Glia, our Business Development Representatives are pivotal to company success. As a Glia BDR, you will be a key member of our fast-growing and high-performing go-to-market team. Specifically, you will communicate with potential clients via phone, emails, social media, and other channels to build interest in Glia's industry-leading Unified Interaction Management technology platform. Ready for your rocketship? We are seeking a results-oriented, motivated hunter who is energized and eager to work with assigned Account Executives to build qualified sales pipeline. In this role, you will be responsible for outreach to prospective clients to educate them about Glia, and generate meetings and pipeline opportunities. You'll work in both Inbound and Outbound business development, and become an expert at using the very best lead-generation and account-based marketing tools to identify relevant contacts and craft accurate and

Engagement Lead US-Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. Overview As an Engagement Lead at Glia, you will build relationships with Glia's largest prospective customers. You will advise these customers throughout the sales process as they explore how Glia can help with their transformation. Your expertise and advice will be key in building customer confidence that Glia will be their best partner. During implementation you will orchestrate the efforts of a project team composed of a diverse set of technical and project management-focused roles. You will keep the project team focused on delivering the strategic business results that the customer expects to gain through Glia. Responsibilities - Pitch Glia implementation approach to select customers during sales motion and be viewed as a subject matter expert - Provide strategic insights and advice to customer executives throughout implementation and tightly coordinate handoffs with Account Executives and Customer Success Managers - Understand customer business objectives and how their implementation requirements support those

Sr. Associate, Client Engineering (Mexico City) Mexico About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Mexico City as Sr. Associate, Client Engineering. The Role: As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia's technologies. You'll deliver recommendations to make our customer's integrations secure, scalable, and seamless. A Sr. Associate, Client Engineering is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency. What you'll do: A regular day in the life of a Sr. Associate, Client Engineering at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia's Digital Customer Service platform while maintaining high standards. - Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex

Implementation Engineer Mexico About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Role: The Implementation Engineer plays a crucial role in our Professional Services organization, serving as a technical consultant responsible for deploying and configuring Glia's Voice AI platform for financial institutions. This position combines deep technical expertise with client-facing responsibilities to ensure successful enterprise-level deployments and drive customer adoption. What you'll do: - Lead technical discovery sessions with enterprise clients to gather, analyze, and document complex requirements - Design and validate solutions that align with customer needs and platform capabilities - Configure advanced platform features including IVR flows, routing strategies, and integration points - Provide technical guidance throughout the implementation lifecycle - Drive multiple concurrent implementation projects, managing technical deliverables and timelines - Configure and validate complex integrations between Glia's platform and client systems - Collaborate with cross-functional teams (Sales, Customer Success, Product, Engineering) to ensure solution success - Lead technical aspects of user acceptance testing and solution validation -

People Operations Specialist Tallinn About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Role Glia is growing, and we are looking for a proactive and experienced People Operations Specialist to support our global employee experience. If you are a culture driver who thrives on building a global environment where people can do their best work, we want to meet you. As the People Operations Specialist, you will support and scale our global processes while providing an excellent employee experience and weaving Glia's core values throughout the employee lifecycle. What You'll Do - Global Lifecycle Management: Own the operational execution of key employee milestones, including onboarding, promotions, internal relocations, and offboarding on a global scale. - Immigration & Mobility: Support our employees through the visa and immigration process, ensuring Glianeers can work where they are needed most with minimal friction. - EOR Management: Act as the primary point of contact for our Employer of Record (EOR) partners in Europe. - Global Onboarding:

Executive Assistant, Mexico Mexico About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Role We are seeking a high-leverage Executive Assistant to serve as a strategic partner to our executive leadership team and senior executive assistant. You will be the air traffic controller for our senior leadership, ensuring their time is spent on highest-value activities while proactively removing bottlenecks across the organization. The ideal candidate will be adaptable, detail-oriented, and possess excellent communication skills. What You'll Do - Strategic Sync & Execution: Attend high-profile leadership meetings; capture key decisions, synthesize action items, and drive follow-up to ensure nothing stalls. - Calendar Optimization: Manage complex, high-velocity calendars for the executive team. - Strategic Coordination: Partner with senior leadership to assist in tracking performance metrics, preparing for business reviews and executive meetings, and streamlining communication across the organization. - Material Development: Design and polish high-stakes presentations and briefing materials for Board meetings, investor relations, and strategic partnerships. - Project Management: Lead special projects

Governance, Risk, and Compliance (GRC) Specialist Estonia - Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Role We're looking for a GRC Specialist to support and grow within our Information Security & Compliance team. In this role, you'll contribute to maintaining and improving our control environment by supporting audits, managing documentation, and collaborating with teams across the company. This is a great opportunity to deepen your expertise across multiple security frameworks while working in a fast-paced environment. What You'll Do - Support evidence collection and documentation for internal and external audits. - Assist in maintaining compliance with frameworks such as SOC 2, PCI DSS, GDPR, and HIPAA/HITECH. - Help manage and track compliance activities, monitoring efforts, and remediation tasks. - Support Third-Party Risk Management activities, including reviewing and tracking vendor compliance. - Contribute to security questionnaires and support customer-facing compliance discussions. - Participate in internal and external assessments of systems and processes. - Collaborate with engineering and product teams