Freshworks Inc jobs

Manager - Business Development London, , United Kingdom Company Description: Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Job Description: Freshworks is on a trajectory to $1B+, and our Business Development team is the tip of the spear. We are looking for a Data driven Manager of Business Development who lives at the intersection of Startup Hustle and AI Innovation. This isn't a "sit back and report" management role. You are a Player-Coach. You will architect the playbooks, master the latest AI sales-tech stack, and lead a hungry team of BDMs to disrupt the

Sr. Manager, Pricing Analytics San Mateo, CA, United States Company Description: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description: We're looking for a Senior Manager of Pricing Analytics to serve as a strategic thought partner within our Pricing team. In this role, you'll turn complex data into clear insights that help shape our monetization strategy. You'll be responsible for building the analytical foundation that supports pricing decisions - from defining the metrics that matter and developing scalable reporting infrastructure to delivering recommendations that influence how

Senior Director - Product Design Hyderabad, , India Company Description: About Freshworks Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Job Description: Roles & Responsibilities Vision & Strategy: Define and drive the long-term design vision and strategy for integrated product portfolios. User advocacy: Champion a deep understanding of users to ensure products are not just functional, but indispensable. Cross-functional alignment: Collaborate with senior leadership in Product Management and Engineering to create a cohesive product strategy that anticipates market trends and user needs. Executive communication: Evangelize the power of design thinking to solve complex challenges, presenting strategies and concepts to executive stakeholders. Team leadership: Lead, mentor, and

Specialist - Marketing Operations Chennai, , India Company Description: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Job Description: We are looking for an Specialist -Marketing Operations to support the execution, optimization, and management of global email marketing campaigns. This role will be part of Marketing Operations, and work closely with Demand Generation, Content, and Regional Marketing teams to build and deploy campaigns while ensuring operational excellence and scalability. The ideal candidate should have hands-on experience with Marketo, Salesforce CRM, and modern AI-driven approaches used in email marketing operations and campaign management. Marketo Certification is Mandatory. Build, execute, and manage email marketing campaigns, nurture programs, and

Lead - Data Scientist Bengaluru, , India Company Description: About Freshworks: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Job Description: As a Lead Data Scientist with a focus on Generative Artificial Intelligence (GenAI), you will be at the forefront of pioneering innovative applications of data science and machine learning in employee engagement. You will lead efforts to leverage GenAI techniques to solve complex challenges, transitioning the next generation of IT services away from traditional dashboards and filters into an interactive, conversational experience backed by real-time streaming data analysis. The Impact You Will Create You will not just be building models; you will be reshaping how

Lead Software Engineer - Systems Chennai, , India Company Description: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description: About the Role At Freshworks, we are building the foundational systems that power internet-scale SaaS products. As a Lead Systems Engineer, you will architect services that are lightning-fast, secure, and built to last. Operating across multiple products and platforms, you will own the design, deployment, and long-term evolution of critical infrastructure that impacts everything from login to logs. If you thrive on building for immense scale, thinking

Senior Business Development Manager Bengaluru, , India Company Description: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description: We are looking for a driven Business Development Manager to lead our growth initiatives. You will be responsible for identifying profitable business opportunities, building strategic relationships, and turning our strategic vision into measurable revenue. The ideal candidate is a strategic thinker with excellent networking skills and a proven track record of sales growth. Core Responsibilities Market Analysis: Research market trends, analyze competitor activity, and identify untapped market segments

Lead - Account Executive Singapore, , Singapore | Remote Company Description: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description: As a Lead Account Executive based in Singapore, you will drive growth and consistently exceed revenue goals within your assigned territory. You will win new strategic and enterprise accounts, build lasting customer relationships, and apply your SaaS expertise to engage effectively with both business and technical stakeholders across diverse industries. What You Will Do Engage, Discover & Drive Results: Execute territory strategies to win enterprise business,

Senior Business Development Manager (North America) Bengaluru, , India Company Description: Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description: We are currently looking to hire high-potential BDMs. This position is an integral part of our sales engine. BDMs are focused on the front end of the sales cycle and are the face of Freshworks. The BDM team is responsible for identifying opportunities and generating a sales pipeline. This role is based out of Bangalore. Responsibilities (What you'll be expected to do): Generate qualified

Lead - Account Executive (New Business Acquisition Enterprise) - India Hyderabad, , India Company Description: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description: Role Overview As a Lead Account Executive, you will be responsible for driving new business acquisition and expanding Freshworks' presence within the Mid-Market and Enterprise segment. You will manage the complete sales cycle, build executive relationships, and consistently deliver against revenue targets. Key Responsibilities Drive new logo acquisition and exceed revenue targets. Build and manage a strong pipeline through strategic prospecting and

Lead Customer Success Manager Boston, MA, United States Company Description: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description: Freshworks is seeking a Customer Success Lead to manage and grow relationships with some of our largest Mid-Market and Enterprise customers. This is a senior individual contributor role focused on driving strategic customer outcomes, retention, product adoption, and growth across a portfolio of key accounts. As a trusted advisor, you will partner with customers to maximize the value of their Freshworks investment through proactive guidance, executive engagement,

Lead Software Engineer - Full Stack Chennai, , India Company Description: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description: Overview of the Role At Freshworks, we don't just ship software-we shape it to be fast, reliable, and refreshingly simple. As a Lead - Full Stack Engineer, you are a technical visionary and architectural leader for the broader engineering organization. You operate at the intersection of long-term business strategy and deep technical execution, driving the evolution of our most critical distributed systems and web architectures. If

Lead - Account Manager (Enterprise Accounts) MEA Bengaluru, , India Company Description: Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description: Role Overview As a Lead Account Manager, you will be responsible for managing and growing a portfolio of strategic customers by driving renewals, upsell, and cross-sell opportunities. You will act as a trusted advisor, helping customers maximize value from Freshworks solutions while delivering against revenue targets. Key Responsibilities Own and grow revenue within existing customer accounts through renewals, upsell, and cross-sell motions. Build

Account Executives Sydney, , Australia Company Description: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description: Enterprise Account Executive - Australia & New Zealand (ANZ) About the Role Freshworks is seeking a high-performing, net-new logo hunter to join our team as an Enterprise Account Executive based in Sydney. In this high-impact role, you will be the spearhead for our strategic enterprise growth across the ANZ region. This position is purpose-built for a seasoned SaaS sales professional who commands a premium track record of breaking into greenfield

Lead - Cybersecurity Risk & Compliance Chennai, TN, India Company Description: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us Job Description: The Cybersecurity Risk & Compliance function is responsible for evaluating security and compliance risks within the organization. We set up security benchmarks, verify adherence to these standards across all internal sectors, and promote a culture of information security throughout the company. As a key member of our team, you will play a pivotal role in fortifying our security measures, leveraging your expertise in regulatory frameworks, cloud technologies, and emerging domains such as Artificial Intelligence (AI). Impact You Can Create You will be the vanguard of

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Senior Enterprise Account Executive Remote - US | Remote ABOUT FRESHPAINT: Healthcare is a $4+ trillion industry in the U.S. alone, and it's undergoing a rapid digital transformation. Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren't built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy. FRESHPAINT ELIMINATES THAT TRADE-OFF. We're a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company's website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it's shared. In short: we let healthcare teams move fast, safely. BACKED BY TOP INVESTORS Freshpaint is backed by some of the most respected names in technology, including: - Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash) - Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB) We've raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare's digital future. WHAT YOU'LL BE DOING Freshpaint helps healthcare organizations modernize their data infrastructure so they can run world-class analytics and marketing while staying fully privacy compliant. As an Enterprise AE, you'll be responsible for driving new revenue, generating demand, navigating complex enterprise sales cycles, and representing Freshpaint's value to senior executives across Marketing, Product, Compliance, and Legal. This is a true builder role. You will be foundational to scaling

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Senior Sales Engineer Remote - US | Remote ABOUT FRESHPAINT: Healthcare is a $4+ trillion industry in the U.S. alone, and it's undergoing a rapid digital transformation. Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren't built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy. FRESHPAINT ELIMINATES THAT TRADE-OFF. We're a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company's website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it's shared. In short: we let healthcare teams move fast, safely. BACKED BY TOP INVESTORS Freshpaint is backed by some of the most respected names in technology, including: - Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash) - Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB) We've raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare's digital future. WHO WE'RE LOOKING FOR We're looking for a Senior Sales Engineer who wants to fix how healthcare reaches the patients that need it most. First, we prioritize patient privacy, then we unlock smarter targeting, better measurement, and higher conversion rates. You think in funnels, and experiments. You're as comfortable talking about CAC and ROAS as you are pixels, events, and data flows. You provide direct answers, clear thinking, and

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