Benchprep jobs

Implementation Manager (Contract) Remote As an Implementation Manager on the Professional Services team, you will be responsible for leading and managing software implementation-related projects for new and existing customers. You will collaborate closely with multiple resources and customers to manage and deliver project outcomes. This requires project management responsibilities, product expertise and working closely and collaboratively with customers to design and deliver product solutions. You are expected to be a trusted consultant and advisor to customers in implementing all aspects of the BenchPrep platform. The mission of the Professional Services team is to help our customers launch and grow on the BenchPrep platform. Ultimately, supporting business goals via NRR services, ARR services, and high customer satisfaction scores in support of renewals. In this role, you will: - Lead and/or support multiple software implementation-related projects that vary in length and complexity - Own and manage processes & schedules (build the schedule; edit and adjust it weekly, track status and delivery of content all deliverables, contributors, dependencies, and risks; ensure team-wide visibility) - Document all project artifacts and ensure that they are completed, organized, and stored appropriately - Plan, identify and evaluate SMEs and vendors as needed - Efficiently allocate and manage resources across projects to meet timelines and deliverables. - Monitor and strive to achieve high levels of customer satisfaction through exceptional project delivery and support - Demonstrate a deep understanding of the BenchPrep's features, functionalities, and applications via solution design, consultation & training to customers and internal teams, as needed

Strategic Customer Success Manager Remote Job Name: Strategic Customer Success Manager Department: Customer Success About Us: At BenchPrep, we are committed to revolutionizing learning by delivering the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our learning platform helps associations, credentialing bodies and training companies deliver a highly engaging and effective learning experience for individuals looking to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability and omni-channel delivery. The number of learners using our cloud-based learning platform has grown significantly, reaching nearly 12 million humans around the world in 2024, a testament to the success and impact of our innovative learning solutions. Role Overview: As a key member of our Customer Success organization, the Strategic Success Manager (SSM) plays a vital role in renewing and growing our customer relationships. You will strategically manage customer accounts, focusing on long-term business goals, contracts, renewals, and upsell opportunities. By building and maintaining strong relationships with decision-makers, you will ensure our customers derive ongoing value from our solutions and are set up for continued success. The SSM is the primary point of contact for strategic business engagements and manages less frequent but impactful touchpoints like Quarterly Business Reviews (QBRs) and contract discussions. You will work closely with internal teams, including Sales, Product, and Support, to deliver on customer expectations while driving revenue growth. Strategic Success Manager vs Customer Success Manager We are hiring for both key and critical roles

Senior Director of Product Management Remote Senior Director of Product Management Reports to: CEO About Us: At BenchPrep, we are committed to revolutionizing learning by delivering the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our learning platform helps associations, credentialing bodies and training companies deliver a highly engaging and effective learning experience for individuals looking to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability and omni-channel delivery. The number of learners using our cloud-based learning platform has grown significantly, reaching nearly 12 million humans around the world in 2024, a testament to the success and impact of our innovative learning solutions. Role Overview BenchPrep is hiring an execution-first product leader to translate strategy into a clear, prioritized, and delivery-ready roadmap, lead and develop a team, drive predictable, on-time delivery in partnership with Engineering, and ensure launches lead to real adoption, commercial impact, and measurable outcomes. This leader will establish strong planning and decision-making cadences, foster clarity and alignment across cross-functional stakeholders, and build a team culture rooted in accountability, customer focus, and follow-through. This role is ideal for someone who is hands-on and rigorous and thrives on consistently shipping high-quality product while maintaining a sharp focus on outcomes such as adoption and revenue impact. What you'll do in the role: - Own and evolve BenchPrep's platform-level product strategy, translating company goals into a clear, prioritized roadmap with measurable outcomes. - Lead, coach, and develop

Associate Customer Success Manager Remote Job Name: Associate Customer Success Manager Department: Customer Success About Us: At BenchPrep, we are committed to revolutionizing learning by delivering the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our learning platform helps associations, credentialing bodies and training companies deliver a highly engaging and effective learning experience for individuals looking to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability and omni-channel delivery. The number of learners using our cloud-based learning platform has grown significantly, reaching nearly 12 million humans around the world in 2024, a testament to the success and impact of our innovative learning solutions. Role Overview: As a Customer Success Associate (CSA), you will be a key member of BenchPrep's Customer Success organization, responsible for owning and managing a portfolio of SMB customers. You will serve as the primary point of contact and be fully accountable for the success of your accounts-including product adoption, customer satisfaction, renewal, and growth. This role is ideal for someone earlier in their Customer Success career who is ready to take full ownership of customer relationships while continuing to build strategic and technical expertise. You will manage a larger volume of SMB accounts, driving day-to-day engagement, identifying opportunities for expansion, and leading renewal conversations. The CSA plays a critical role in delivering a high-quality customer experience while ensuring customers realize value from the BenchPrep platform. You will develop deep product knowledge, proactively