EXL Service jobs

Vice President Provider Sales United States The role owns the end-to-end deal lifecycle-from origination to closure and early-stage expansion- managing complex sales cycles and ensuring strong post-win ramp-up. It requires orchestrating cross-functional teams to deliver integrated, outcome-driven solutions aligned to client priorities, while building and scaling a high-value pipeline. Overall, the role is accountable for driving consistent new revenue growth and contributing to long-term portfolio expansion through strategic, high-impact engagement.

Senior Executive - Customer Experience Specialist Pasay, Metro Manila, Philippines The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. The job also focuses on aligning and coordinating with support members and leadership, and on assisting the CE AM in training our support members to champion customer experience to everyone in the account through monitoring and coaching, as well as active participation in CE projects.

Senior ML Engineer / MLOps Engineer United States We are seeking a highly capable Senior ML Engineer / MLOps Engineer with strong experience in building, deploying, and scaling machine learning systems in production. The ideal candidate will have hands-on expertise across the end-to-end ML lifecycle, including data pipelines, model development, deployment, and monitoring, along with a strong foundation in cloud-native architectures. This role requires close collaboration with data scientists and stakeholders to operationalize ML models for business-critical use cases such as personalization, recommendations, and NLP, while ensuring scalability, reliability, and performance in production environments.

Manager Pune, Maharashtra, India Role Description • End to end understanding of Pre and Post binding activities for Open/ Bureau Market and Bordereaux • Provide ground level assessment and recommendations on processes with respect to process re-engineering • Extensive interaction with business users, senior management and IT personnel • Lead client engagements, ensuring consistent service delivery • Creating account strategies to maximize revenue, profitability, client satisfaction, business impact, employee engagement and human capital development • Risk Identification and mitigation skills • Drive best practice/ idea sharing • Analytical skills and time management • Compile MIS for all the teams handled • Conduct quarterly and annual appraisals for LAMs based on evaluation of metrics performance and of non-metrics-based parameters; and develop corresponding action plans. Provide periodic feedback and coaching

Sr. Technology Solutions Consultant Mexico We are seeking an experienced Solution Consultant to lead business-facing engagement for a large-scale data and reporting transformation (Report Hub) initiative for an automotive OEM. This role will be responsible for driving KPI standardization, report rationalization, and data governance decisions, working closely with business stakeholders across sales, operations, finance, and analytics. The consultant will play a critical role in establishing a single source of truth and enabling the foundation for predictive analytics and AI-driven insights. The role requires strong onshore presence to engage stakeholders during Mexico business hours, with collaboration across a globally distributed delivery team.

Senior Engineer – AI / Cloud India Essential Strong hands‑on experience in Python development Experience deploying applications on AWS or equivalent cloud platforms Solid understanding of CI/CD, DevSecOps, and modern engineering practices Experience working with AI / ML or GenAI solutions (LLMs, APIs, model integration) Ability to translate AI prototypes into production‑ready solutions Experience working in regulated or risk‑sensitive environments. Hands‑on experience with AWS and cloud‑native technologies, including EC2, ECS, ALB, S3, AWS CLI, Docker, Kubernetes, and Artifactory, along with strong experience in GitHub, Jira, and GitHub Actions-based CI/CD pipelines for build and deployment automation.

Lead Assistant Manager Noida, Uttar Pradesh, India Role primarily involves doing Balance Sheet Reconciliations (Sub-Ledger to GL - AP, AR, WIP, I/C, Bank recs etc) and Preparing/ processing/Uploading month end journals/reclassifications as per expected schedule and Service Levels (Efficiency, TAT and accuracy levels) to the Business with focus on:  Intercompany Accounting  Bank reconciliation  SL GL Reconciliation  Leasing, Working Capital  Compliance to policy/procedure  Month end close Reporting  Ensure to update SOP's and process documents and maintain the audit governance  Network spoc to track completion on task level  Cash posting tracker to ensure timely submission of bank recs  Collaborating with team and client in ensuring service deliveries  Ability to maintain Process governance and monthly dashboards for monthly client review  Ability to analyze accounts and understand activities/transactions  Participating in conference calls with client

Senior Data Scientist - Reinforcement Learning United States Senior Data Scientist - Reinforcement Learning - Philadelphia We are seeking a highly skilled Data Scientist with expertise in Reinforcement Learning (RL), optimization, and advanced analytics to support Collections strategy initiatives for a major client. This role focuses on developing intelligent decisioning systems and adaptive collection strategies using reinforcement learning, sequential modeling, and machine learning techniques. The ideal candidate should have strong experience in building AI-driven systems that optimize customer engagement, payment recovery, treatment allocation, and collections workflows across large-scale environments. The role requires a strong foundation in machine learning, stochastic processes, experimentation, and scalable model deployment using modern cloud and big data platforms.

Data Scientist - Reinforcement Learning United States Data Scientist-Reinforcement Learning Location: Philadelphia (Hybrid) ; Role Overview We are seeking a highly skilled Data Scientist with expertise in Reinforcement Learning (RL), optimization, and advanced analytics to support Collections strategy initiatives for a major client. This role focuses on developing intelligent decisioning systems and adaptive collection strategies using reinforcement learning, sequential modeling, and machine learning techniques. The ideal candidate should have strong experience in building AI-driven systems that optimize customer engagement, payment recovery, treatment allocation, and collections workflows across large-scale environments. The role requires a strong foundation in machine learning, stochastic processes, experimentation, and scalable model deployment using modern cloud and big data platforms.

Kafka Engineer Pittsburgh, Pennsylvania, United States Kafka Engineer Role and Responsibilities: • Strong hands-on 8+ years of experience as Java Developer with strong Kafka expertise to design, develop, and support high-performance, event driven applications • Design, develop, and maintain Java based enterprise applications using Spring Boot and microservices architecture. • Build and manage event driven systems using Apache Kafka, including producers, consumers, topics, partitions, and schemas • Collaborate with architects, business analysts, and DevOps teams to deliver scalable and resilient solutions. • Implement RESTful APIs and integrate with downstream and upstream systems. • Ensure high availability, fault tolerance, and performance tuning of Kafka and Java applications. • Strong knowledge of SQL and NoSQL databases (e.g., Oracle, PostgreSQL, MongoDB).

AI Engineer – Retail/CPG Domain Gurugram, Haryana, India Job Summary We are seeking an experienced AI Engineer to lead and support Business Intelligence (BI) migration initiatives, modernizing legacy reporting systems into scalable, AI-driven analytics platforms. The role involves designing, developing, and deploying intelligent data solutions that enhance reporting accuracy, automate insights, and improve decision-making capabilities across the organization. The AI Engineer will collaborate with data engineers, BI developers, and IT teams to migrate existing BI tools, optimize data pipelines, implement machine learning models, and integrate advanced analytics into the new BI ecosystem. This role requires strong expertise in data architecture, cloud platforms, AI/ML frameworks, and modern BI tools.

Senior Assistant Vice President - Healthcare Claims AI - Technical Product Leader United States Healthcare Claims AI / Technical Product Leader to own the vision, strategy, and delivery of AI-powered products and solutions across the healthcare claims lifecycle. This role sits at the intersection of product strategy, AI engineering leadership, and healthcare claims domain expertise-spanning claims adjudication, claims adjustment, payment integrity (PI), coordination of benefits (COB), subrogation, provider dispute resolution, and fraud/waste/abuse (FWA) detection. You will lead cross-functional teams to architect, build, and operationalize Agentic AI and Generative AI solutions that create measurable value-reducing claims processing costs, accelerating adjudication turnaround, improving payment accuracy, strengthening audit outcomes, and modernizing provider operations workflows. This is a high-visibility leadership role ideal for someone passionate about combining technology, healthcare claims depth, and design thinking to create lasting business impact for national payers.

Master Data & KPI Finance Analyst Whitbread Court, Porz Ave, Houghton Regis, Dunstable LU5 5XE, UK Master Data & KPI Finance Analyst Whitbread Court, Porz Ave, Houghton Regis, Dunstable LU5 5XE, UK Posted Tuesday, 9 June 2026 | Expires Thursday, 25 June 2026 We're looking for a detail‑driven and analytically minded Master Data & KPI Fnance Analyst to play a pivotal role in strengthening the accuracy, consistency, and visibility of our supplier and client data. This position sits at the heart of our Shared Service Centre (SSC), ensuring that critical information flows smoothly, risks are minimised, and stakeholders have the insight they need to make confident decisions. In this role, you'll support the Financial Controller - SSC, Systems & EXL Lead by identifying trends, uncovering efficiencies, and contributing to the delivery of our wider strategic goals. You'll take ownership of essential processes-from supplier bank detail verification and compliance checks to P‑card management and the rollout of key financial control frameworks. Working closely with SSC Managers, you'll help shape robust monthly reporting, maintain balance sheet integrity, and champion data excellence across the organisation. If you thrive in a fast‑paced environment where accuracy and insight truly matter, this is an opportunity to make a meaningful impact. What you'll do Manage and safeguard supplier and client master data, including validation, cleansing, bank detail verification, fraud checks, IBAN/VAT validation, audit trails, quarterly deactivations, and adherence to FCF controls. Strengthen financial controls and compliance by performing regular data integrity audits, supporting AP/AR/Banking process simplification, maintaining

Sr Account Manager, Service Sales Global Strategic Accounts United States The Sr Account Manager, Service Sales, Global Strategic Accounts is responsible for the sales efforts for Deployment and Lifecycle Services associated with all of our Lines of Business (Power, Thermal, Energy Storage, and Modular Solutions). This role will partner with the GSA Account Directors, Offering, and Services to drive Service Sales growth within a specific set of Strategic Accounts. The Sr Account Manager, Services role will be responsible for managing all Services Sales activities including Deployment Services, Contract Services, Monitoring and Controls Services, Repair Services and Parts for a specific group of assigned accounts. This may include Services outside of the Americas region as required.

Industry Services Consultant, Healthcare Services Sales Mississauga, ON, Canada Industry Services Consultant, Healthcare Services Sales

Assistant Service Manager St Pete The Assistant Service Manager is responsible for providing support to the Service Manager and service team members. Supervises the daily operations within the service department to help to ensure the overall profitability of the department. Provides leadership and direction to the service team.

Service Coordinator/Administrator Jupiter OVERVIEW: The Service Coordinator/Administrator is responsible for providing support to the Service Manager, Service Advisors and Customers through follow-up and providing feedback, scheduling, and elevating the flow of communication with service customers.

Manager Service Operations - RS NAVI MUMBAI, MAHARASHTRA, India 1. Service Manager for entire RS Team - Sales & Service Operation. 2. Handling RS Service Center Repair team & Service Business 3. Managing PDM Service team 4. Service Operation for PAM Business 5. Meeting Service Sales POR 6. Co-Ordination with Internal Sales & Service Team, External Customers for entire reliability solutions (i.e. PAM, PDM, MHM, AMS etc.) 7. Complete ownership / In charge of NSC. 8. Drive the Hardware Guardian Support for Portable along with it's execution strategy. 9. Complete ownership for billing all MHM Service Orders such as HW SA, Online Calibration, SW Services, Training, SW AMC, Calibration, Online Service, WL Training.

Sr Principal Consultant – Consumer Services – NetSuite Advanced Customer Support (ACS) - Managed Services United States If you're a senior level NetSuite consultant with experience in the Consumer Services industry, including businesses that provide commercial services, equipment support, automotive services, property management, health and wellness services, personal care services, membership based services, subscription based services, or financial services, and you want to grow in a fast paced, client focused environment, the NetSuite ACS team is the place for you. Join Oracle to build your expertise in AI and cloud technology and help customers maximize the value of NetSuite, Oracle's leading AI powered cloud ERP platform.

Field Service Representative II – Healthcare Print Services Sacramento, CA, United States Field Service Representative II - Healthcare Print Services

Customer Service Courier – Mail & Print Services El Paso, TX, United States Customer Service Courier - Mail & Print Services

Service Delivery Project Manager IAD1-A Csquare is seeking talented, highly-motivated individuals for the role of Service Delivery Specialist. Service Delivery is responsible for the successful management and delivery of Csquare products and services. Our Service Delivery Specialists are responsible for the service delivery lifecycle. We operate in a project management capacity, and we function as the single point of contact for clients during the service delivery process, as well as the coordination and escalation point for internal teams.

Merchandising Service Associate - Plant Service Lead Concord, New Hampshire, United States of America We are looking for a Merchandising Service Associate - Plant Service Lead to provide exceptional customer service and ensure effective merchandising in our garden center. This role involves collaborating with vendors, managing stock, and maintaining a safe and organized work environment. Join us in delivering quality service to our customers!

Program Manager, Value Added Services Bengaluru, Karnataka, IND Value Added Services, India: The vision for Value Added Services (VAS) is to transform how India buys products online by offering them services that actually are required to completely add value to the bought product. VAS was launched in Mar 2017 with appliance installation workstream and mobile after-sales support for devices that were bought on Amazon. Today, we are focused on building a 5-star rated service at scale across multiple service categories and cities. We aim to do this by leveraging skilled experts to support customers across product life-cycle to: (a) Make a new purchase decision [Pre-Purchase Service], (b) Get started with a newly bought product [Ready to Use Services], (c) Solve issues with a newly purchased product [Return Services], (d) Get continuous support during the life of the product [Repair Services & Extended Warranties], (e) Extract maximum end-of-life values of a used product [Exchange Services]. As a Program Manager, you will have to own end-to-end responsibility of managing, building and enhancing customer experience through our current service network. The role will require you to run daily fulfilment with a long-term vision of improving the service quality and customer experience besides ensuring frugality. The role will require close partnership with a cross-functional set of stakeholders such as Product Teams, Category Teams, Trans-Teams, Service Providers, Service Products, Service Fulfillment, Service excellence, Business Finance and Brands to deliver a 5-star-rated services. You will also be owning individual projects which should improve Amazon business directly/indirectly;