Blackbaud Inc jobs

GRC and Security Awareness Senior Analyst Hyderabad, Telangāna, India Join our team as a Senior Cybersecurity GRC and Security Awareness Analyst in Hyderabad. Drive global security initiatives, implement best practices, and deliver impactful training. Collaborate with international teams, support audits, and shape a culture of cyber awareness. Grow your career with Blackbaud, a leader in social impact and innovation.

Software Engineer, Senior - Ruby on Rails Hyderabad, Telangāna, India Join our team as a Senior Software Engineer specializing in Ruby on Rails, Elixir, and Phoenix. Drive the development of innovative web applications, collaborate with cross-functional teams, and mentor junior engineers. Work with cutting-edge technologies in a dynamic, agile environment focused on award management and cloud-based solutions. Shape the future of digital entertainment with us!

Workday Financials Analyst Remote, San Jose, Costa Rica Embrace the opportunity to become a Workday Financials Analyst and drive the configuration, optimization, and support of Workday Financial systems. Collaborate with procurement, accounting, and tax teams to enhance P2P processes, ensure compliance, and deliver impactful solutions. Shape the future of financial systems with a focus on innovation, efficiency, and continuous improvement.

Team Lead, Business Systems Analyst Hyderabad, Telangāna, India Embrace the role of a Team Lead, Business Systems Analyst and drive operational excellence across Gainsight and Salesforce platforms. Lead a high-performing team, manage platform operations, and deliver impactful process improvements. If you excel in stakeholder management and thrive in dynamic environments, this is your opportunity to make a difference.

Director of Media Remote, United States of America Join our team as Director of Media and lead the full-funnel paid media strategy for a purpose-driven brand. Drive impactful campaigns, manage high-performing teams, and shape innovative media programs across top channels. If you excel in paid media leadership and strategic execution, this is your opportunity to make a global impact.

Customer Lifecycle Marketer Hyderabad, Telangāna, India Embrace the opportunity to become a Customer Lifecycle Marketing Manager and drive impactful marketing strategies across the customer journey. Leverage data-driven insights, collaborate cross-functionally, and deliver personalized engagement to boost customer retention and satisfaction. Shape the future of customer success with innovative campaigns and analytics in a dynamic, purpose-driven environment.

Customer Support, Associate B Hyderabad - India As a Customer Support - Associate Specialist at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively. You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer experience. What You'll Do Deliver high-quality technical support via chat, phone, and web channels, ensuring timely and effective resolution of customer issues. Triage and troubleshoot software incidents, escalating complex or code-related issues to Sustained Engineering as needed. Leverage diagnostic tools such as browser developer tools, API testing platforms (e.g., Postman), and log analysis tools to investigate and troubleshoot technical issues with moderate guidance Author and maintain Knowledgebase articles using KCS (Knowledge-Centered Service) methodologies to promote self-service and reduce case volume. Maintain accurate and professional case documentation, ensuring all interactions are clear, concise, and actionable. Analyze case trends and categorize incidents to identify root causes and inform product improvements. Act as a liaison between customers and internal teams for service-related needs, ensuring a seamless support experience. Stay current on product updates, new features, and industry best practices to provide informed support. Communicate technical concepts clearly

Strategic Pricing Analyst, AI Products Remote - Anywhere - USA AI Pricing Strategist The Opportunity As a Principal AI Pricing Strategist supporting Blackbaud's Product Organization, you will partner directly with Product P&L owners to design, test, and scale monetization for new innovative pricing models including AI enabled capabilities across our portfolio. You'll own the pricing and packaging due diligence process for assigned product lines, guiding the evolution from adoption oriented approaches to sustainable, value aligned monetization as customer use cases and technology maturity progress. Your work will balance customer value, willingness to pay, and cost to serve with clear operational guardrails, ensuring price realization and healthy product margins while accelerating sustained customer adoption. Our models span license based, usage based, outcome/performance based, and hybrid constructs commonly used in SaaS and AI monetization. We approach monetization as an iterative journey. Pricing models and packaging should evolve as adoption, capability complexity, and customer value realization increase. As such this role requires agile thinking, decision making and actionable execution plans as we continue to evolve our monetization strategy across products, services and transactional offerings.AI monetization is a moving target. We believe models and packaging should evolve as value realization and customer sophistication grow, balancing adoption with disciplined price capture and margin health. This role ensures our product leaders have a trusted partner to navigate that evolution with data, experiments, and operational excellence. What You'll Do Act as the pricing lead for assigned product lines. Define and test new AI packaging and pricing strategies

Principal Software Engineer - Ruby on Rails Hyderabad, Telangāna, India Embrace the role of a Principal Software Engineer and drive the development of innovative award management solutions using Ruby on Rails, Elixir, and Phoenix. Collaborate with talented engineers, mentor junior team members, and shape scalable web applications in a dynamic, cloud-first environment. Grow your career with us and make a real impact.

Sales Enterprise Strategic Account Executive, Nonprofits Remote, United States of America Embrace the opportunity to become a Sales Enterprise Strategic Account Executive, driving growth by selling high-end CRM and ERP solutions to major enterprise clients. Leverage your expertise in solution selling, account management, and client relationships to exceed quotas and shape innovative software offerings. Exciting opportunity to collaborate with top professionals and make a real impact.

Senior Product Manager, AI Literacy Remote - Anywhere - USA We are seeking a Senior Product Manager with extensive experience in educational/certification product strategy and execution to lead the development of the AI Literacy Certification Program for the social impact sector. This role will define and deliver a platform-agnostic certification product that empowers nonprofits, foundations, and social good organizations to adopt AI responsibly and confidently. You will own the end-to-end product lifecycle to launch and continuous improve, ensuring the certification becomes the industry standard for AI literacy and responsible adoption. A critical part of this role is driving deep alignment and collaboration across the AI Coalition for Social Impact and the Blackbaud Institute to ensure the certification reflects industry best practices, leverages institutional thought leadership, and is positioned effectively in the market. What you'll do: Serve as the primary product liaison for the AI Coalition for Social Impact, an advisory body of external companies, practitioners, and AI experts. Structure and lead coalition meetings related to this initiative, working groups, and review cycles that inform the certification's competencies, frameworks, and design. Translate coalition insights and recommendations into prioritized certification product requirements and roadmap updates. Maintain strong relationships with coalition members, ensuring engagement is productive, collaborative, and impactful. Own the full product lifecycle - from discovery and design through development, launch, and continuous improvement. Prioritize features and enhancements using data, customer feedback, and input from coalition partners and internal subject matter experts. Ensure alignment with Responsible AI guidelines and emerging regulatory frameworks

Customer Success Manager Sydney, New South Wales, Australia Embrace the opportunity to become a Customer Success Manager and drive impactful outcomes for mid-market clients. Leverage your expertise in customer success, AI adoption, and stakeholder management to support transformation and retention. Be a trusted advisor, collaborate cross-functionally, and help shape the future of customer engagement at Blackbaud.

Solutions Architect, Implement to Renew Remote - Anywhere - USA About the role: As a SAFe Solution Architect aligned to the Implement to Renew (I2R) value stream, you will drive the architectural vision and technical strategy across marketing, sales, partners and customer acquisition platforms. You will ensure that digital experiences, data flows, and integrations across the I2R journey are scalable, secure, and aligned with enterprise goals. This role is pivotal in enabling seamless customer journey from onboarding through renewal. What you'll be doing: Define and evolve the solution architecture for the I2R value stream, ensuring alignment with enterprise architecture and business strategy. Drive innovative, AI-enabled solutions that drive scale, efficiency and transform our operations in the Implement to Renew space. Collaborate with Product Management, Marketing Ops, Sales Ops, Partner Ops, and Customer Success to understand business needs and translate them into scalable technical solutions with detailed roadmaps. Lead architectural design of CRM, marketing automation, customer data platforms (CDPs), sales enablement tools, and analytics platforms. Ensure architectural alignment across multiple Agile Release Trains (ARTs) supporting the I2R value stream. Measure and communicate the architectural impact on flow efficiency, quality, and the enablement of business outcomes (CAGR, Net unit expansion, etc…) Guide teams in implementing event-driven architectures, real-time data pipelines, and API-first integrations. Participate in PI Planning, System Demos, and Inspect & Adapt events to ensure architectural alignment and continuous improvement. Identify and mitigate technical risks, ensuring compliance with security, privacy, and data governance standards. Promote Lean-Agile principles, DevSecOps, and continuous delivery

Enterprise Architect Remote - Anywhere - USA Enterprise Architect We are seeking an experienced Enterprise Architect for Data & AI to help shape the future of our SaaS platform. Data and AI are foundational to our customer experience, operational excellence, and long-term differentiation. This role ensures we scale intelligently, innovate responsibly, and treat data as a strategic product-not merely a byproduct of systems. The Enterprise Architect - Data & AI is a senior, strategic role responsible for defining and governing the enterprise-wide data and AI architecture that enables scalable SaaS growth, trusted analytics, and responsible AI adoption. This architect serves as a bridge between business strategy, data platforms, analytics, and AI/ML capabilities, partnering closely with product, engineering, security, compliance, and business leaders to translate vision into durable competitive advantage. What you'll do Enterprise Data & AI Strategy Define and maintain the enterprise data and AI architecture vision, principles, and roadmap aligned with business strategy and SaaS growth objectives Establish data-as-a-product practices, including ownership models, quality standards, SLAs, discoverability, and lifecycle management Guide strategic platform decisions across data ingestion, storage, processing, analytics, ML, and AI enablement AI Enablement & Responsible Governance Partner with product and engineering teams to embed AI/ML capabilities into SaaS products and internal workflows Define AI architecture patterns, such as feature stores, model lifecycle management, vector databases, and LLM integration Work with Chief Data & AI Officer to establish responsible AI guardrails, including governance, security, privacy, explainability, and regulatory compliance Collaborate with Chief Data & AI Officer, Security

Business Development Representative New York, New York City, United States About Blackbird: Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world's best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. About Our Team: At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have passion for our product - committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers - striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better - taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission. About the Job Blackbird is looking for a Business Development Representative (BDR) who will be responsible for identifying, prospecting, and qualifying the best local restaurants to bring onto the Blackbird platform. As a BDR, you'll own the top of the funnel - working on everything from

Principal Product Manager – Payment Operations Value Stream Remote - Anywhere - USA About the role: The Payment Operations Experience Manager is responsible for translating the Payment Operations value stream strategy into a clear, actionable roadmap that delivers end-to-end capabilities across the payments lifecycle-customer onboarding and eligibility, risk and compliance controls, deterministic financial meaning (ledgering/classification), authorization and movement of funds, reconciliation and exception handling, reporting, and auditability. The role leads prioritization across SAFe Agile Release Trains, aligns stakeholders on the right outcomes, then drives execution through a prioritized feature roadmap and measurable outcomes . What you'll be expected to do: Translate Payment Operations value stream strategy into an experience roadmap that drives measurable business impact. Partner with Value Stream Owner, Business Architects, and Solution Architects to maintain unified vision across Payment Operations capabilities . Ensure alignment with GTM strategy, AOP, and long-range planning outcomes. Build and refine a prioritized Feature backlog for the Payment Operations value stream. Collaborate with Product Owners to ensure high-quality decomposition into user stories. Resolve intra-ART priority conflicts using economic impact and value scoring. Lead both the software changes and associated business process changes. Lead definition of end-to-end journey improvements across Payment Operations capabilities, balancing customer experience, operational efficiency, and control requirements. Drive friction reduction and reliability improvements across payment experiences while maintaining regulatory, risk, and compliance standards. Partner with internal teams that rely on Payment Operations (e.g., product, support, finance, risk/compliance, and customer success) to align on experience design and operational readiness. Lead Feature refinement,

Solutions Architect, Payment Operations Remote - Anywhere - USA About the role: As a SAFe Solution Architect aligned to the Payments Operations value stream, you will define and drive the architectural vision and technical strategy across all payment, billing, collections, reconciliation, and financial operations platforms. This role is critical to ensuring that customer and donor funds move securely, accurately, compliantly, and at scale from authorization through settlement and reporting. You will partner closely with Finance, Payments Operations, Risk & Compliance, Product Management, Cyber Security, and Engineering to design resilient, highly available, and audit-ready solutions that support global payment methods, regulatory requirements, and high transaction volumes. What you'll be doing: Define and evolve the solution architecture for the Payments Operations value stream, ensuring alignment with enterprise architecture and business strategy. Establish and maintain a long-term architectural roadmap supporting end-to-end payment lifecycles including authorization, settlement, reconciliation, refunds, chargebacks, and reporting. Drive modernization using cloud-native, API-first, and event-driven architectures to improve scalability, resiliency, and observability. Partner with Finance, Risk, Compliance, Product, and Engineering teams to translate business and regulatory requirements into secure, scalable technical solutions. Lead architectural design across payment gateways, billing and invoicing platforms, ERP and general ledger integrations, and financial data pipelines. Ensure architectural alignment and dependency management across multiple Agile Release Trains (ARTs). Design highly available and fault-tolerant systems supporting mission-critical financial workflows with strict SLAs. Guide teams in implementing auditable, idempotent transaction flows and real-time event processing. Identify and mitigate technical and operational risks related to PCI DSS, SOX,

Gong Administrator Hyderabad, Telangāna, India Embrace the role of a Gong Administrator and play a key role in managing CRM integrations, user access, and platform governance. Leverage your expertise in Gong administration and security controls to support business operations, drive reporting, and ensure compliance. Grow your career with a leader in cloud and data solutions.

Process Doc Specialist Hyderabad, Telangāna, India Join our team as a Senior Process Documentation Specialist and play a key role in shaping support documentation strategy. Collaborate across teams, maintain accurate records, and train staff on best practices. If you excel at organization, communication, and process improvement, this is your opportunity to make a significant impact.

Sales Strategic Partnerships Lead - Corporate Impact (CENTRAL NORTH TERRITORY) Remote - Anywhere - USA About the role Join our Corporate Impact team and help companies drive meaningful social change. We're looking for a driven, energetic sales professional to help grow our Corporate Impact business by building strategic partnerships with CSR teams within a CENTRAL NORTH TERRITORY including MN/IA/MO/NE/KS. Our YourCause solution powers innovative corporate giving, employee engagement, and grantmaking programs. This high-impact, independent role places you at the heart of our mission: enabling companies to engage employees, support causes, and measure their social impact. Whether you're currently in a CSR role or leading corporate partnerships, this is your chance to help more companies scale their social good through innovative technology. What you'll do Drive new business by qualifying, pursuing, and closing opportunities for YourCause CSR solutions Build and manage relationships with CSR leaders and decision-makers Deliver compelling, ROI-focused proposals that showcase our value Collaborate across teams to ensure service excellence Maintain accurate pipeline and sales forecasts Stay informed on CSR and employee engagement trends Consistently exceed monthly and quarterly sales targets What we're looking for Relevant software sales, corporate partnerships or CSR experience Proven track record in business development and growth Strong communication and presentation skills Goal-oriented mindset with excellent time management Experience with employee giving, employee engagement, or social impact programs is a plus Passion for transforming corporate philanthropy through innovative solutions Approximately 20% travel within territory is likely within the CENTRAL NORTH TERRITORY - MN/IA/MO/NE/KS Stay up

FinOps Analyst, Staff Hyderabad, Telangāna, India Embrace the role of a FinOps Analyst and drive cloud financial optimization across AWS and Azure. Leverage your expertise in cost management, analytics, and reporting to influence business decisions and collaborate with cross-functional teams. Shape cloud strategy and make a measurable impact in a dynamic, innovative environment.

Industry Marketing Manager Remote, United Kingdom Embrace the opportunity to become an Industry Marketing Manager and drive impactful messaging at the intersection of Product Marketing and Sales. Collaborate with global teams, shape customer conversations, and translate real deal insights into actionable strategies. Make a difference in a dynamic, international environment focused on innovation and results.

DevOps Manager Hyderabad, Telangāna, India Embrace the role of a DevOps Manager and lead a high-performing group to ensure the security and resilience of our cloud infrastructure. Drive automation, implement robust vulnerability management, and collaborate across teams to safeguard critical systems. Shape the future of IT security with us and make a real impact on organizational trust.

Principal Software Engineer - Ruby on Rails Hyderabad - India About the role: As a Principal Software Engineer working on our Awards Management product (Mostly Ruby on Rails, Elixir, and Phoenix) you will focus on developing and enhancing web applications, while working with some of the latest technologies in user interfaces, server architecture, and cloud-based computing. The successful candidate will join a community of engineers organized into Scrum teams focused on Blackbaud's state-of-the-art award management and stewardship management capabilities. What you'll be doing: Write well-documented and structured code on a daily basis to meet biweekly sprint software development goals. Evaluate and improve security and performance of critical application components. Attend weekly development meetings and actively participate in discussions around weekly software development goals and best practices. Work closely with product management, scrum master, and teammates in other cross-functional roles to coordinate implementation and provide progress updates at daily standup meetings. Work closely with architect to assure all systems are in line with long-term strategy. Complete all planned tasks including new development and maintenance requests. Mentor junior team members by regularly reviewing and providing feedback to ensure robust high quality coding standards. Submit code for evaluation and feedback from Engineering team members through use of pull requests. Perform design and code reviews for all key application functional components. Consistently write unit and integration tests around code and maintain the test suite. Develop a strong understanding of software development methodologies and styles that are most effective. Develop a strong understanding of the