Constant Contact jobs

Customer Care Representative (Contact Center - TH/ENG) Bangkok, Thailand Customer Care Representative (Contact Center - TH/ENG)

Contact Center Efficiency Operations Lead Austin, TX; Burlingame, CA; New York, NY The Contact Center Efficiency Operations Lead will drive assertive cost reduction and operational efficiency across our customer service operations. This role focuses on optimizing time-based metrics, eliminating operational waste, and maximizing ROI through data-driven process improvements. The successful candidate will deliver measurable cost savings while maintaining or improving customer satisfaction. Responsibilities: - Reduce Average Handle Time through process engineering and agent coaching programs - Optimize First Contact Resolution to eliminate costly repeat contacts - Improve Schedule Adherence and minimize idle time across all shifts - Implement real-time monitoring systems to identify and address efficiency gaps immediately - Analyze cost-per-contact metrics and develop strategies to reduce operational expenses by 15-20% - Identify automation opportunities to deflect routine inquiries and reduce agent workload - Optimize workforce planning to minimize overtime costs while meeting service levels - Performance Analytics & Reporting - Conduct root cause analysis on time and cost drivers - Provide weekly efficiency reports with actionable recommendations to leadership - Establish predictive models for capacity planning and cost forecasting - Process Reengineering - Work with the team to eliminate non-value-added activities and streamline contact resolution workflows - Design and deploy standardized procedures that minimize handling variation Minimum qualifications: - Bachelor's degree in Business, Operations, Industrial Engineering, or related field - 5+ years contact center operations experience with proven cost reduction achievements - Expert knowledge of contact center metrics (AHT, FCR, Schedule Adherence, Cost-per-Contact) - Demonstrated success reducing operational costs

HSSE Advisor, Shell Point of Contact Morgan City, LA, United States HSSE Advisor, Shell Point of Contact

Senior IoT Roaming and Wholesale Negotiator Newbury, United Kingdom

Internship Marketing - Customer Journey Operations Location not specified At BMW, our marketing teams are constantly developing moving communications to reflect the special nature of our products and brand. Everyone has a role to play in shaping the next chapters in our pioneering story. Whether you're passionate about analyzing insights and data, or being an active part in developing our customer journey further, you're sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded and supported is the driving force behind our success. Internship Marketing - Customer Journey Operations (m/f/x). What awaits you? You support the Marketing Customer Journey Operations team in their daily tasks (campaign planning & reporting, Marketing & Sales Funnel steering especially through preparation of presentations and analytics, digital and offline Marketing) together with 9 Markets of the Region Central and Southeastern Europe. Prepare presentations, support internal processes and purchasing tasks You prepare Marketing (Performance) Reports and analyze data and gather detailed insights from the CS Region. Support in planning marketing activities for product launch campaigns and all related life cycle measures which cover the whole BMW marketing mix. You are in contact with external partners (creative agency, online and offline media agencies) and create interfaces to internal counterparts (Brand Experience, Retail Marketing, Sales, Purchasing and others). Responsibility for own Customer Journey Operations projects. Wh

TouchID Electrical Engineering Tech Lead San Francisco Bay Area, United States of America The fingerprint you use to unlock your device, authorize a payment, or access your most private data-that's Touch ID. We're looking for an experienced electrical engineer to define and drive the next generation of Touch ID sensor designs, from early architecture through high-volume production. You'll make technical decisions that shape how millions of users experience security and responsiveness on Apple products. The Sensing Systems team develops MEMS, magnetic, and capacitive sensors that bring Apple products to life. Touch ID is central to how users trust and interact with their devices-and you'll own the electrical design decisions that make it possible. This role puts you at the center of sensor development. You'll define module architectures, drive circuit design tradeoffs, and solve integration challenges that don't have obvious answers. You'll influence silicon requirements, shape system-level decisions, and own technical strategy from concept through mass production. When something isn't working, you'll dig in to understand why-and propose solutions that balance performance, power, manufacturability, and schedule. We're looking for someone who combines deep analog expertise with the judgment to navigate ambiguity. You'll lead technical discussions with cross-functional partners, present recommendations to executives, and drive alignment when the path forward isn't clear. Your designs will ship in products used by millions. Define sensor module electrical architectures and drive design decisions from concept through production Own circuit design tradeoffs-performance vs. power, sensitivity vs. noise, complexity vs. manufacturability Lead multi-functional teams (silicon, mechanical, firmware,

Senior Technical Service Manager Country Egypt | Internal Posting Location Cairo We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do SAP Enterprise Cloud Services ( ECS ) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer's business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey. As Technical Service Manager you will be responsible for the following tasks: Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents Understand the cust

Concur: Business Process Consultant, Enterprise Country Philippines | Internal Posting Location Manila We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Summary: As a Business Process Consultant, you will partner with portfolio of Enterprise customers across multiple regions, as a configuration expert and trusted consultant for SAP Concur. Success in this role requires meticulous attention to detail, advanced technical proficiency, and the analytical skill to navigate complex requirements, combined with the ability to communicate clearly and translate technical complexity into actionable business solutions. Key Responsibilities: Fulfill customer configuration needs within SAP Concur, delivering accurate, well-structured solutions in test and production environments. Engage with customers' authorized support contacts to analyze complex requirements, clarify scope, and translate needs into system configuration and process designs. Document, report and present work with clarity and precision, including design decisions, configuration changes, tests, and outcomes. Adhere to SAP Concur's rules of engagement, project governance, and change

Senior Consultant (m/w/d) Public Hamburg - Überseering 2 - (22297) | Berlin - Winterfeldtstr. 21 - (10781) | Düsseldorf - Am Seestern 3 - (40547) | Bonn - Friedrich-Ebert-Allee 140 - (53113) | Darmstadt - Deutsche-Telekom-Allee 9 - (64295)

Systems Engineer – Capacitive Touch Lviv (Ukraine)

SAP Spain: Job Opportunities for People with Disabilities SAP Spain: Job Opportunities for People with Disabilities | Region Europe | Country Spain | Internal Posting Location Madrid We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. NOTE: Your application will be included in a candidate pipeline. Even if there is no specific open position immediately available, profiles that match our needs will be contacted later to evaluate future opportunities within the organization. Our commitment SAP Spain is continuously looking for new talent and skilled professionals for future opportunities across the organization. We value diversity as a driver of innovation; available roles may span different business areas and include both early-career opportunities and senior positions. We are an equal opportunity employer, and all our roles are open to candidates with disabilities. We are committed to an inclusive hiring process and will provide accessibility accommodations to candidates as required. By applying to this pipeline, you will join our talent community and may be considered for current and future opportunities

Technical Relationship Manager 4 Locations posted: Posted Yesterday

Account Executive New York | OnSite ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1. Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B. Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead. We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage. If you want to build something that automates an entire category of core work, not just another point solution, this is the place. We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more. ABOUT THE ROLE We are hiring an account executive who will directly work within the sales team. You will be the point of contact for companies looking to use Warp and are responsible for sourcing, conducting product demos, following up with them, and ensuring they receive the best resources to make an informed decision about

Customer Support Agent- IT Barcelona, Barcelona, Spain Customer Support Agent - Italian Market 🇮🇹 Location: On-site in our vibrant Barcelona HQ At SumUp , we're on a mission to empower small businesses around the world - helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we're creating simple, intuitive tools that make that possible. As part of our international Customer Support Team , you'll be the voice of SumUp for our Italian-speaking merchants , helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day. This is more than a support role - it's an opportunity to make a real impact , develop your skills in fintech and customer experience , and grow within one of Europe's most dynamic tech companies. 💡 What you'll do - Be the first point of contact for our Italian merchants - helping them succeed with empathy, patience, and a problem-solving mindset. - Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats. - Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more). - Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement. - Continuously learn about our products and services to provide accurate, up-to-date support. 🌟 You'll thrive in this role if you are... - Fluent in Italian and English (C1 or above) - communication is your superpower. - Passionate about helping people

MSB Contact Centre Advisor Chester, United Kingdom

GSOC Lead Operator Scottsdale, Arizona, United States Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. As a member of our Global Security Operations Center, you will report directly to the Global Security Manager. You will assist in the responsibility for overseeing team members during a designated shift. In your role you will ensure GSOC team members adhere to all post orders, protocols, procedures, regulations, and compliance with company policies. You will be the first point of contact for escalations on incidents and emergencies in the absence of Security Management. You will play a vital role in safeguarding our operations and assets around the world. You will work to ensure a secure environment for employees, clients, and partners while utilizing advanced technology to monitor and respond to security incidents. Your Day-to-Day - Monitor alarms, including fire, door, and duress alarms, while answering routine and emergency calls. - Monitor CCTV, to protect the building and assets, also to prevent or help stop any crime from occurring. - Respond

Senior Client Delivery Manager - US West Region Country USA | Internal Posting Location Tempe We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you Build Our Senior Client Delivery Managers (CDM) work in close collaboration with the Technical and Project teams to serve our customers and provide quality remote and on-site services and activities to fit the customers' needs and complexity. After initial contract execution, the Senior CDM is the primary SAP ECS contact for the client and assumes end-to-end accountability of the engagement and is responsible for the delivery and performance of the contracted ECS services. CDMs act as a partly onsite trusted advisor who grows the business by developing and supporting growth of the client relationship for SAP ECS The Senior CDM cooperates closely with the customers' technology and business stakeholders and is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement while cooperatively planning and coordinating ECS-related requests. The

Contact Centre Officer Melbourne, Australia posted: Posted 2 Days Ago

Technical Service Manager Region Europe | Country Türkiye | Internal Posting Location Istanbul We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Summary: SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area in SAP. ECS is responsible for providing cloud-hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) is the single point of contact for all technical topics in context of the customer's S/4 HANA Private Cloud engagement. What you will do: As a Technical Service Manager, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This

PACE Engagement Manager, Prototyping and AI Customer Engineering Taipei City, TWN Are you motivated to help customers in various industries innovate by utilizing new, emerging cloud technologies, and AWS products? Do you thrive in a fast-paced, dynamic, and always evolving technology landscape? The PACE (Prototyping and AI Customer Engineering) Engagement Manager (EM) plays an essential role in delivering engagements for our customers. The EM collaborates with account teams, partners and customers to uncover opportunities where AWS emerging technologies can transform their business, crafting a clear vision and value proposition that inspires innovation. This role collaborates with Solutions Architects and Prototyping Engineers to oversee the delivery of innovative prototypes, through engagements that are scoped for feasibility, impacts, and long-term business value. By building relationships and earning customer trust, aligning stakeholders, and driving cross-functional collaboration, the EM accelerates strategic outcomes for customers of all sizes, in all industries. Key job responsibilities Key responsibilities of the role are to: - Proactively identify prototyping opportunities with partners, customers, sales, and account teams. EMs dive deep to understand the customer's business priorities, as well as their technical context, to identify opportunities or gaps that require use of emerging technologies and AWS services. - Create, articulate, and position a compelling vision and value proposition to convey the financial, technological and transformational value of experimenting. - Work alongside Solutions Architecture leadership to support customers in the exploration, ideation, engineering and delivery of leading edge, innovative, cloud-based solutions leveraging an extensive breadth of new and emerging technologies. -

HR Contact Center Associate with French and English (Remote) – 12-months (fixed-term) contract SVK *This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Poland, Slovakia and Czech Republic. * At Amazon we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with French and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee's life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Responsibilities: - Handle and resolve HR queries in French and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could

SAP Cloud Architecture and Advisory Specialist - SAP Technology&Cloud Hyperscaler Country South Korea | Internal Posting Location Seoul We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Role We are looking for highly motivated and customer-focused team members to strengthen the Cloud Architecture & Advisory team. The candidate will act as a primary point of contact for the customer on technical topics and will work closely with internal teams during the sales cycle.

Client Connectivity Manager Taipei, Taipei City, Taiwan

Services Sr. Account Executive Region Europe | Country Ireland | Internal Posting Location Dublin We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do: As a Services Account Executive (SAE), you will play a pivotal role in driving the development and growth of new Services business, managing strategic relationships, and representing the SAP Services organization from a sales and business development perspective. Account & Customer Relationship Management: Develop and maintain effective relationships with senior executives in assigned accounts. Act as the single point of contact for the customer, representing the SAP Services organization to establishing and expand Services footprint. Contribute directly to the long-term success of customer and partner relationships within the account. Demand Generation, Pipeline, and Opportunity Management: Generate qualified opportunities based on a holistic understanding of customer challenges. Sales Excellence: Develop and deliver best-practice comprehensive Services account plans to address customer and prospects priorities and pain points. Be accountable for booking and consumpt