Blackbaud Inc jobs

Senior Social Media Manager Hyderabad - India

Customer Support, Staff Hyderabad - India Job Posting Description As a Customer Support at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively. You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer experience. Key Responsibilities Deliver high-quality technical support via chat, phone, and web channels, ensuring timely and effective resolution of customer issues. Triage and troubleshoot software incidents, escalating complex or code-related issues to Sustained Engineering as needed. Leverage diagnostic tools such as browser developer tools, API testing platforms (e.g., Postman), and log analysis tools to investigate and troubleshoot technical issues with moderate guidance Author and maintain Knowledgebase articles using KCS (Knowledge-Centered Service) methodologies to promote self-service and reduce case volume. Participate in after-hours support rotations based on product, region, or team requirements. Maintain accurate and professional case documentation, ensuring all interactions are clear, concise, and actionable. Analyze case trends and categorize incidents to identify root causes and inform product improvements. Act as a liaison between customers and internal teams for service-related needs, ensuring a seamless support experience. Stay current on product updates, new features, and industry

Principal Product Manager, Data and AI Products Remote - Anywhere - USA About the role We're seeking a Principal Product Manager to lead mission-critical parts of our data product ecosystem-foundational to Blackbaud's strategy and the platform that will power AI/ML experiences at scale. You'll own execution of the roadmap, partner closely on strategy, and deliver products that improve customer outcomes, automation, user experience, and product margins. You're someone who looks ahead, communicates clearly, and moves decisively through ambiguity-driving alignment and execution across global, cross-functional teams. What you'll do Lead multiple product initiatives end-to-end-from discovery and validation through delivery and adoption. Drive adoption and maturity of data mesh and data platform capabilities across engineering, analytics, and product teams. Build scalable, simplified data systems that reduce complexity and unlock durable customer value. Partners with engineering, design, program management, and vertical market teams to define and execute product strategy. Prioritize and sequence backlogs with rigor, transparency, and business-outcome alignment. Identify and solve cross-team problems proactively, removing ambiguity and driving clarity for global partners. What we'll want you to have 8+ years of product management experience; data products/platforms supporting AI/ML at scale strongly preferred. Proven ownership of complex data products or systems with measurable outcomes (strong “I did” examples). Ability to drive results across cross-functional teams (engineering, data science, design, and business stakeholders) through influence without formal authority. Strong communication and listening skills; able to distill complex topics into crisp narratives for diverse audiences. Pragmatic technical fluency with modern data technologies and ecosystems (ADLS,

GRC and Security Awareness Senior Analyst Hyderabad, Telangāna, India Join our team as a Senior Cybersecurity GRC and Security Awareness Analyst in Hyderabad. Drive global security initiatives, implement best practices, and deliver impactful training. Collaborate with international teams, support audits, and shape a culture of cyber awareness. Grow your career with Blackbaud, a leader in social impact and innovation.

Customer Support, Associate B Hyderabad, Telangāna, India Embrace the role of a Customer Support Associate and deliver high-quality technical support to B2B clients. Troubleshoot complex issues, collaborate with cross-functional teams, and help shape seamless customer experiences. If you thrive in fast-paced environments and have a passion for problem-solving, this is your opportunity to make an impact.

Customer Support, Associate B Hyderabad - India As a Customer Support - Associate Specialist at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively. You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer experience. What You'll Do Deliver high-quality technical support via chat, phone, and web channels, ensuring timely and effective resolution of customer issues. Triage and troubleshoot software incidents, escalating complex or code-related issues to Sustained Engineering as needed. Leverage diagnostic tools such as browser developer tools, API testing platforms (e.g., Postman), and log analysis tools to investigate and troubleshoot technical issues with moderate guidance Author and maintain Knowledgebase articles using KCS (Knowledge-Centered Service) methodologies to promote self-service and reduce case volume. Maintain accurate and professional case documentation, ensuring all interactions are clear, concise, and actionable. Analyze case trends and categorize incidents to identify root causes and inform product improvements. Act as a liaison between customers and internal teams for service-related needs, ensuring a seamless support experience. Stay current on product updates, new features, and industry best practices to provide informed support. Communicate technical concepts clearly

Senior Salesforce Business Systems Analyst Hyderabad - India

Sr. Manager, Enterprise Systems - Finance Value Stream Remote, United States of America Join our team as a Senior Manager, Enterprise Systems - Finance Value Stream and lead a global finance team driving transformation and innovation. Shape the future of finance operations, champion technology adoption, and deliver impactful solutions across the full finance lifecycle. Make a difference with a focus on strategy, leadership, and operational excellence.

Customer Success Manager Sydney, New South Wales, Australia Embrace the opportunity to become a Customer Success Manager and drive impactful outcomes for mid-market clients. Leverage your expertise in customer success, AI adoption, and stakeholder management to support transformation and retention. Be a trusted advisor, collaborate cross-functionally, and help shape the future of customer engagement at Blackbaud.

Product Manager, Senior - Data & Analytics Hyderabad, Telangāna, India Join our team as a Senior Product Manager, Data & Analytics and drive impactful product initiatives in a dynamic environment. Leverage your expertise in analytics, agile methodologies, and stakeholder management to shape innovative solutions and deepen our data-driven portfolio. Collaborate across teams and make a real difference in the world of data-driven decision making.

Sales Solution Architect Remote, United States of America Join our team as a Senior Sales Solution Architect and drive high-impact sales pursuits for top nonprofit organizations. Lead technical strategy, consultative selling, and cross-functional teams to deliver innovative solutions. Shape the future of nonprofit fundraising and make a real difference in the world. Ready to make an impact as a strategic sales leader?

Solutions Architect, Payment Operations Remote, United States of America Join our team as a Senior Solutions Architect, Payments Operations, and drive the technical vision for secure, scalable payment platforms. Collaborate with cross-functional teams to design resilient, audit-ready solutions supporting global financial operations. Shape the future of payments with cutting-edge architectures and compliance standards in a dynamic, innovative environment.

Partners Marketing Specialist Hyderabad, Telangāna, India Take on the role of a Partner Marketing Specialist and drive impactful partner marketing initiatives. Leverage your expertise in content development, stakeholder management, and marketing automation to support go-to-market efforts and partner engagement. Collaborate cross-functionally and help shape high-quality messaging for our evolving partner program. Grow your career with Blackbaud!

Employee Sales Lead Program Manager Remote - Anywhere - USA Remote - Anywhere - USA

Sr Principal Software Engineer, GenAI Remote - Anywhere - USA Remote - Anywhere - USA

Financial Solutions Sales Specialist (FSS) Remote - Anywhere - USA Remote - Anywhere - USA

Solutions Architect, Implement to Renew Remote - Anywhere - USA About the role: As a SAFe Solution Architect aligned to the Implement to Renew (I2R) value stream, you will drive the architectural vision and technical strategy across marketing, sales, partners and customer acquisition platforms. You will ensure that digital experiences, data flows, and integrations across the I2R journey are scalable, secure, and aligned with enterprise goals. This role is pivotal in enabling seamless customer journey from onboarding through renewal. What you'll be doing: Define and evolve the solution architecture for the I2R value stream, ensuring alignment with enterprise architecture and business strategy. Drive innovative, AI-enabled solutions that drive scale, efficiency and transform our operations in the Implement to Renew space. Collaborate with Product Management, Marketing Ops, Sales Ops, Partner Ops, and Customer Success to understand business needs and translate them into scalable technical solutions with detailed roadmaps. Lead architectural design of CRM, marketing automation, customer data platforms (CDPs), sales enablement tools, and analytics platforms. Ensure architectural alignment across multiple Agile Release Trains (ARTs) supporting the I2R value stream. Measure and communicate the architectural impact on flow efficiency, quality, and the enablement of business outcomes (CAGR, Net unit expansion, etc…) Guide teams in implementing event-driven architectures, real-time data pipelines, and API-first integrations. Participate in PI Planning, System Demos, and Inspect & Adapt events to ensure architectural alignment and continuous improvement. Identify and mitigate technical risks, ensuring compliance with security, privacy, and data governance standards. Promote Lean-Agile principles, DevSecOps, and continuous delivery

Senior Sales Manager, Enterprise - Nonprofit Organizations Remote - Anywhere - USA Remote - Anywhere - USA

Enterprise Architect Remote - Anywhere - USA Enterprise Architect We are seeking an experienced Enterprise Architect for Data & AI to help shape the future of our SaaS platform. Data and AI are foundational to our customer experience, operational excellence, and long-term differentiation. This role ensures we scale intelligently, innovate responsibly, and treat data as a strategic product-not merely a byproduct of systems. The Enterprise Architect - Data & AI is a senior, strategic role responsible for defining and governing the enterprise-wide data and AI architecture that enables scalable SaaS growth, trusted analytics, and responsible AI adoption. This architect serves as a bridge between business strategy, data platforms, analytics, and AI/ML capabilities, partnering closely with product, engineering, security, compliance, and business leaders to translate vision into durable competitive advantage. What you'll do Enterprise Data & AI Strategy Define and maintain the enterprise data and AI architecture vision, principles, and roadmap aligned with business strategy and SaaS growth objectives Establish data-as-a-product practices, including ownership models, quality standards, SLAs, discoverability, and lifecycle management Guide strategic platform decisions across data ingestion, storage, processing, analytics, ML, and AI enablement AI Enablement & Responsible Governance Partner with product and engineering teams to embed AI/ML capabilities into SaaS products and internal workflows Define AI architecture patterns, such as feature stores, model lifecycle management, vector databases, and LLM integration Work with Chief Data & AI Officer to establish responsible AI guardrails, including governance, security, privacy, explainability, and regulatory compliance Collaborate with Chief Data & AI Officer, Security

Sales Prospecting Account Executive, JustGiving Remote, United States of America Embrace the role of a Sales Prospecting Account Executive and drive high-value, multi-charity and single charity event opportunities. Leverage your business development and relationship management skills to maximize donation growth, build key partnerships, and shape the future of nonprofit fundraising. Ready to make an impact? Apply now and help us elevate our mission.

Software Engineer, Senior - Ruby on Rails Hyderabad - India About the role: As a Senior Software Engineer working on our Awards Management product (Mostly Ruby on Rails, Elixir, and Phoenix) you will focus on developing and enhancing web applications, while working with some of the latest technologies in user interfaces, server architecture, and cloud-based computing. The successful candidate will join a community of engineers organized into Scrum teams focused on Blackbaud's state-of-the-art award management and stewardship management capabilities. What you'll be doing: Write well-documented and structured code on a daily basis to meet biweekly sprint software development goals. Evaluate and improve security and performance of critical application components. Attend weekly development meetings and actively participate in discussions around weekly software development goals and best practices. Work closely with product management, scrum master, and teammates in other cross-functional roles to coordinate implementation and provide progress updates at daily standup meetings. Work closely with architect to assure all systems are in line with long-term strategy. Complete all planned tasks including new development and maintenance requests. Mentor junior team members by regularly reviewing and providing feedback to ensure robust high quality coding standards. Submit code for evaluation and feedback from Engineering team members through use of pull requests. Perform design and code reviews for all key application functional components. Consistently write unit and integration tests around code and maintain the test suite. Develop a strong understanding of software development methodologies and styles that are most effective. Develop a strong understanding of the

Business Development Representative New York, New York City, United States About Blackbird: Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world's best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. About Our Team: At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have passion for our product - committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers - striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better - taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission. About the Job Blackbird is looking for a Business Development Representative (BDR) who will be responsible for identifying, prospecting, and qualifying the best local restaurants to bring onto the Blackbird platform. As a BDR, you'll own the top of the funnel - working on everything from

Laureate, Software Engineer - .NET Architecture Hyderabad - India About the role As a Laureate Software Engineer on the Financials team , you will provide technical leadership for Blackbaud's core financial products, helping shape the future of our accounting, financial management , and compliance capabilities. You'll operate as a senior technical authority, influencing architecture, quality, and long-term technical direction across teams while partnering closely with Product, Architecture, and Engineering leaders. This role is ideal for a seasoned engineer who thrives on solving complex financial-domain problems at scale, modernizing legacy systems, and mentoring senior engineers to deliver highly reliable , secure, and performant SaaS solutions- while intentionally leveraging AI-assisted development practices across the full software lifecycle. What you'll be doing: Help drive the long-term architectural strategy for Blackbaud's Financial products, balancing scalability, performance, security, and regulatory requirements. Design and evolve foundational components and services that support accounting, reporting, compliance, and financial workflows. Provide technical leadership across teams, guiding design decisions and promoting consistent, high-quality engineering practices. Partner with Product Management to translate complex financial requirements into robust, maintainable technical solutions. Lead modernization efforts, including legacy system refactoring, cloud-native architecture adoption, and technical debt reduction. AI-assisted engineering leadership: Champion the responsible and effective use of AI coding tools (e.g., GitHub Copilot, Claude, similar tools) across day-to-day development Establish expectations for using AI in code reviews, including: Identifying defects, edge cases, and performance issues Improving readability, consistency, and adherence to architectural standards Assisting with risk identification in financial and compliance-sensitive code paths Promote

Principal Product Manager – Payment Operations Value Stream Remote - Anywhere - USA About the role: The Payment Operations Experience Manager is responsible for translating the Payment Operations value stream strategy into a clear, actionable roadmap that delivers end-to-end capabilities across the payments lifecycle-customer onboarding and eligibility, risk and compliance controls, deterministic financial meaning (ledgering/classification), authorization and movement of funds, reconciliation and exception handling, reporting, and auditability. The role leads prioritization across SAFe Agile Release Trains, aligns stakeholders on the right outcomes, then drives execution through a prioritized feature roadmap and measurable outcomes . What you'll be expected to do: Translate Payment Operations value stream strategy into an experience roadmap that drives measurable business impact. Partner with Value Stream Owner, Business Architects, and Solution Architects to maintain unified vision across Payment Operations capabilities . Ensure alignment with GTM strategy, AOP, and long-range planning outcomes. Build and refine a prioritized Feature backlog for the Payment Operations value stream. Collaborate with Product Owners to ensure high-quality decomposition into user stories. Resolve intra-ART priority conflicts using economic impact and value scoring. Lead both the software changes and associated business process changes. Lead definition of end-to-end journey improvements across Payment Operations capabilities, balancing customer experience, operational efficiency, and control requirements. Drive friction reduction and reliability improvements across payment experiences while maintaining regulatory, risk, and compliance standards. Partner with internal teams that rely on Payment Operations (e.g., product, support, finance, risk/compliance, and customer success) to align on experience design and operational readiness. Lead Feature refinement,