Blackbaud Inc jobs

Sr. Principal, HRIS Hyderabad - India

Business Development Representative Remote, United States of America Embrace the role of a Business Development Representative and drive sales growth by engaging prospects, prospecting opportunities, and collaborating with account executives. If you excel at lead qualification, CRM management, and thrive in a fast-paced environment, this is your chance to launch your sales career with a purpose-driven company.

Workday Integration Specialist Remote - Costa Rica

Principal Software Engineer - Salesforce Hyderabad - India

Senior Social Media Manager Hyderabad - India

Manager, Financial, Planning, & Analysis Hyderabad, Telangāna, India Join our team as a Manager, Financial Planning, Analysis and drive strategic decision-making through expert financial planning, reporting, and analysis. Lead a talented team, optimize processes, and deliver actionable insights to senior leadership in a dynamic, technology-driven environment. Shape the future of financial strategy with us!

Customer Support, Staff Hyderabad - India Job Posting Description As a Customer Support at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively. You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer experience. Key Responsibilities Deliver high-quality technical support via chat, phone, and web channels, ensuring timely and effective resolution of customer issues. Triage and troubleshoot software incidents, escalating complex or code-related issues to Sustained Engineering as needed. Leverage diagnostic tools such as browser developer tools, API testing platforms (e.g., Postman), and log analysis tools to investigate and troubleshoot technical issues with moderate guidance Author and maintain Knowledgebase articles using KCS (Knowledge-Centered Service) methodologies to promote self-service and reduce case volume. Participate in after-hours support rotations based on product, region, or team requirements. Maintain accurate and professional case documentation, ensuring all interactions are clear, concise, and actionable. Analyze case trends and categorize incidents to identify root causes and inform product improvements. Act as a liaison between customers and internal teams for service-related needs, ensuring a seamless support experience. Stay current on product updates, new features, and industry

Principal Product Manager, Data and AI Products Remote - Anywhere - USA About the role We're seeking a Principal Product Manager to lead mission-critical parts of our data product ecosystem-foundational to Blackbaud's strategy and the platform that will power AI/ML experiences at scale. You'll own execution of the roadmap, partner closely on strategy, and deliver products that improve customer outcomes, automation, user experience, and product margins. You're someone who looks ahead, communicates clearly, and moves decisively through ambiguity-driving alignment and execution across global, cross-functional teams. What you'll do Lead multiple product initiatives end-to-end-from discovery and validation through delivery and adoption. Drive adoption and maturity of data mesh and data platform capabilities across engineering, analytics, and product teams. Build scalable, simplified data systems that reduce complexity and unlock durable customer value. Partners with engineering, design, program management, and vertical market teams to define and execute product strategy. Prioritize and sequence backlogs with rigor, transparency, and business-outcome alignment. Identify and solve cross-team problems proactively, removing ambiguity and driving clarity for global partners. What we'll want you to have 8+ years of product management experience; data products/platforms supporting AI/ML at scale strongly preferred. Proven ownership of complex data products or systems with measurable outcomes (strong “I did” examples). Ability to drive results across cross-functional teams (engineering, data science, design, and business stakeholders) through influence without formal authority. Strong communication and listening skills; able to distill complex topics into crisp narratives for diverse audiences. Pragmatic technical fluency with modern data technologies and ecosystems (ADLS,

GRC and Security Awareness Senior Analyst Hyderabad, Telangāna, India Join our team as a Senior Cybersecurity GRC and Security Awareness Analyst in Hyderabad. Drive global security initiatives, implement best practices, and deliver impactful training. Collaborate with international teams, support audits, and shape a culture of cyber awareness. Grow your career with Blackbaud, a leader in social impact and innovation.

Account Executive - Social Impact & Fundraising Remote, United Kingdom Embrace the opportunity to become an Account Executive - Social Impact & Fundraising, partnering with charities and social impact organisations to drive impactful fundraising and partnership strategies. Leverage your expertise in relationship management and consultative selling to help organizations achieve greater impact. Shape the future of social progress with Blackbaud.

Customer Support, Associate B Hyderabad, Telangāna, India Embrace the role of a Customer Support Associate and deliver high-quality technical support to B2B clients. Troubleshoot complex issues, collaborate with cross-functional teams, and help shape seamless customer experiences. If you thrive in fast-paced environments and have a passion for problem-solving, this is your opportunity to make an impact.

Customer Support, Associate B Hyderabad - India As a Customer Support - Associate Specialist at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively. You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer experience. What You'll Do Deliver high-quality technical support via chat, phone, and web channels, ensuring timely and effective resolution of customer issues. Triage and troubleshoot software incidents, escalating complex or code-related issues to Sustained Engineering as needed. Leverage diagnostic tools such as browser developer tools, API testing platforms (e.g., Postman), and log analysis tools to investigate and troubleshoot technical issues with moderate guidance Author and maintain Knowledgebase articles using KCS (Knowledge-Centered Service) methodologies to promote self-service and reduce case volume. Maintain accurate and professional case documentation, ensuring all interactions are clear, concise, and actionable. Analyze case trends and categorize incidents to identify root causes and inform product improvements. Act as a liaison between customers and internal teams for service-related needs, ensuring a seamless support experience. Stay current on product updates, new features, and industry best practices to provide informed support. Communicate technical concepts clearly

Senior Partners Operations Specialist Hyderabad, Telangāna, India Join our team as a Senior Partners Operations Specialist and drive efficiency across our evolving Partner Program. Leverage your expertise in Salesforce, Excel, and AI to optimize processes, ensure compliance, and support partner engagement. Collaborate cross-functionally and make a real impact in a dynamic, purpose-driven environment at Blackbaud.

Sales Strategic Partnerships Lead - Corporate Impact (CENTRAL NORTH TERRITORY) Remote, United States of America Join our team as a Sales Strategic Partnerships Lead and help drive meaningful social change through innovative corporate giving solutions. If you are a driven sales professional with a passion for corporate social responsibility, we want to hear from you!

Manager, Software Development Hyderabad - India About the role Blackbaud is hiring a Manager of Software Development to cultivate and lead engineering teams that develop, test, deploy, and maintain Blackbaud's products. This role will work to establish and adhere to engineering best practices, identify critical gaps in development processes, create and own strategic projects, and empower teams. They will lead by example and be an agent of innovation while inspiring those around them. They will develop employees through goal setting and coaching best practices and processes. What you'll do Work in an agile development environment leading one or more engineering teams. Recruit and cultivate highly engaged teams by attracting high performing team members, coaching them on their career growth, and ensuring they are connected to the outcomes and purpose of their work Manage performance of team members through goal setting and measurement, coaching, recognition, and feedback through regular one-on-one's and check-ins Partner with Product Management to establish product objectives, prioritize team backlogs, and ensure engineering investment is represented and align on market needs and prioritization. Lead the continuous improvement of software development processes through collaboration with peers and architects What you'll bring 3+ years of experience managing software development teams in an agile environment A history of delivering successful large-scale projects from inception to release Experience working with a complex product portfolio across multiple teams Demonstrative experience in software engineering best practices such as design patterns, decoupled architectures, test-driven development, and CI\CD pipelines History of observing and considerately adopting contemporary

Senior Salesforce Business Systems Analyst Hyderabad - India

Sr. Manager, Enterprise Systems - Finance Value Stream Remote, United States of America Join our team as a Senior Manager, Enterprise Systems - Finance Value Stream and lead a global finance team driving transformation and innovation. Shape the future of finance operations, champion technology adoption, and deliver impactful solutions across the full finance lifecycle. Make a difference with a focus on strategy, leadership, and operational excellence.

Laureate, Software Engineer - .NET Architecture Hyderabad, Telangāna, India Join our team as a Senior .NET Software Engineer and drive the architecture of Blackbaud's core financial products. Lead technical strategy, modernize legacy systems, and champion AI-assisted development. Collaborate with cross-functional teams to deliver secure, scalable, and innovative SaaS solutions in a dynamic, purpose-driven environment.

Customer Success Manager Sydney, New South Wales, Australia Embrace the opportunity to become a Customer Success Manager and drive impactful outcomes for mid-market clients. Leverage your expertise in customer success, AI adoption, and stakeholder management to support transformation and retention. Be a trusted advisor, collaborate cross-functionally, and help shape the future of customer engagement at Blackbaud.

Product Manager, Senior - Data & Analytics Hyderabad, Telangāna, India Join our team as a Senior Product Manager, Data & Analytics and drive impactful product initiatives in a dynamic environment. Leverage your expertise in analytics, agile methodologies, and stakeholder management to shape innovative solutions and deepen our data-driven portfolio. Collaborate across teams and make a real difference in the world of data-driven decision making.

Sales Solution Architect Remote, United States of America Join our team as a Senior Sales Solution Architect and drive high-impact sales pursuits for top nonprofit organizations. Lead technical strategy, consultative selling, and cross-functional teams to deliver innovative solutions. Shape the future of nonprofit fundraising and make a real difference in the world. Ready to make an impact as a strategic sales leader?

Solutions Architect, Payment Operations Remote, United States of America Join our team as a Senior Solutions Architect, Payments Operations, and drive the technical vision for secure, scalable payment platforms. Collaborate with cross-functional teams to design resilient, audit-ready solutions supporting global financial operations. Shape the future of payments with cutting-edge architectures and compliance standards in a dynamic, innovative environment.

Partners Marketing Specialist Hyderabad, Telangāna, India Take on the role of a Partner Marketing Specialist and drive impactful partner marketing initiatives. Leverage your expertise in content development, stakeholder management, and marketing automation to support go-to-market efforts and partner engagement. Collaborate cross-functionally and help shape high-quality messaging for our evolving partner program. Grow your career with Blackbaud!

Customer Support, Staff Hyderabad, Telangāna, India Embrace the role of a Customer Support Specialist and deliver high-quality technical support to B2B clients. Troubleshoot complex issues, collaborate with cross-functional teams, and help shape seamless customer experiences. If you excel in technical troubleshooting and thrive in a fast-paced environment, this is your opportunity to make a real impact.