Decagon jobs

Senior Product & Design Sourcer San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon's Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We're Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization. About the Role Decagon is rapidly scaling and looking for a highly capable Senior Product & Design Sourcer to fuel this growth. In this role, you'll own top-of-funnel sourcing for our most critical Product and Design

Senior Technical Sourcer, Engineering San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon's Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We're Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization. About the Role Decagon is rapidly scaling and looking for highly capable Technical Sourcers to fuel this growth. As a Technical Sourcer, you'll own the top of funnel for our most critical engineering hires

BizOps & Strategy, Pricing San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for someone to join the Business Operations & Strategy team to lead commercial and pricing strategy. The Business Operations & Strategy team sits within the Founder's Office, a team of high-agency generalists and ex-founders with extremely high leverage and own things like partnerships, business development, pricing strategy, AI transformation, data/analytics, growth, etc. Your primary goal will be to accelerate and streamline our enterprise go-to-market motion - working closely with our GTM team to close deals. Initiatives will range from developing pricing & packaging strategy, to building internal deal and

GTM Enablement Manager San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About The Team Decagon's GTM Productivity team is laser-focused on building a truly elite, world-class revenue engine as a core differentiator for the business. At the individual level, we believe in unlocking the full potential of every seller and field team member - enabling them to do their best work and win at the highest level. At the organizational level, success means turning strategy into consistent, repeatable execution - driving faster ramp, higher productivity per rep, and exceeding global revenue targets with greater efficiency. About The Role Decagon is looking for a GTM Enablement Manager -

Staff Research Engineer, Voice + Speech San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs The Research team develops the model and decision-making stack that powers Decagon's conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments. Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher

Partnerships, System Integrators Lead San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Partnerships team is a new team at Decagon that will focus on driving product, revenue, and ecosystem growth through technology, solutions, channel, cloud, and AI partnerships. As one of our first team members, you'll be responsible for setting strategy, building programs and process, and driving execution to accelerate customer outcomes. About the Role Decagon is looking for a Partnerships, System Integrators Lead, a founding member of our Partnerships team who will help design, build, and scale our revenue focused partnership programs, especially our partner program for implementation and

Manager, Sales Development San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role As a Manager, Sales Development at Decagon, you'll be responsible for hiring, training, and scaling a high-performing team of SDRs to drive top-of-funnel pipeline and fuel our sales growth. You will build and manage a team of 6-10 SDRs who specialize in account-based prospecting, multi-threaded outreach, and sophisticated qualification of enterprise opportunities. You'll collaborate closely with GTM leadership to refine outreach strategies, optimize processes, and develop the next generation of sales talent. This role is perfect for someone passionate about building and defining the sales development motion at a high-growth startup. In this

Deal Desk Operations & Strategy Lead San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for a Deal Lead to sit at the intersection of Sales, Finance, and Strategy. You'll be the first dedicated pricing hire and will work closely with the Business Operations team to shape the function from the ground up. On our Pricing team, your primary goal will be to accelerate and scale our enterprise go-to-market motion - working closely with our account executives to structure and propose deals. Initiatives will include building internal deal processes, proposal structuring, commercial negotiations with customers, and sales enablement. This is an exciting

Strategic Account Director, Healthcare San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets. This is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences

Senior Software Engineer, Data Infrastructure New York City, New York, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics. We organize around four focus areas: - Core Infra: The foundational cloud stack-networking, compute, storage, security, and infrastructure‑as‑code-to ensure reliability, scale, and cost efficiency. - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments. - ML Infra: GPU and model‑serving platforms for

Senior Solutions Engineer San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for a Senior Solutions Engineer , a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon's AI-native platform into complex customer ecosystems. Your background looks something like this - 4-6 years of customer facing experience in a sales engineering (pre-sales) role - Partner with Account Executives

Strategic Solutions Engineer, West Remote, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for a Strategic Solutions Engineer , a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon's AI-native platform into complex customer ecosystems. Your background looks something like this - 4-6 years of customer facing experience in a sales engineering (pre-sales) role - Partner with Account Executives to

Product Designer San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the team Join a fast-moving, high-impact design team shaping the future of AI-first products. We're building not just a platform, but interaction patterns for AI agents-how they're designed, controlled, and experienced across chat, voice, and beyond. This is an opportunity to define what great agent UX looks like, and you'll work closely with product engineers and PMs in a highly collaborative environment, with direct access to: - Real users (both internal agent builders and external customers) - Live feedback loops that influence what we ship - A leadership team deeply invested in design This is a

Product Manager, Research San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Product Management team owns Decagon's platform and foundational features, including agent building, eval, analytics, integrations, enterprise controls, and research. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use. As one of our founding PMs, you'll help define the product foundation that every Decagon customer uses to build and run their AI agents. You'll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world's most influential businesses. About

Business Value Consultant San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for a Business Value Consultant to build and scale our value engineering function, partnering closely with Sales on our most strategic enterprise opportunities. This role sits at the center of GTM - bridging product, sales, and finance - and is responsible for translating Decagon's platform into clear, quantified business impact. You will work directly with executive stakeholders (CFO, COO, CX leaders) to develop compelling, data-driven business cases that accelerate deal cycles, increase win rates, and drive larger, more strategic investments. Beyond individual deals, you will help define

Senior Software Engineer, Developer Platform San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics. About the Role We're looking for a Senior Software Engineer to help build and evolve our internal developer platform-everything from CI/CD and release automation to observability standards , platform tooling , and developer workflows that remove friction. This role is for someone who loves making other engineers faster: reducing build times,

Director of Sales, Enterprise San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business' and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team's success. Decagon is a fully in person company based in our San Francisco office. The enterprise core

Total Rewards Lead San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking to hire our first Total Rewards leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us. You May Be

Revenue Operations and Systems Associate San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the team Decagon's Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership - providing critical insights, driving operational efficiency and getting things done. In this role, you will - Own day-to-day Salesforce administration: objects, fields, validation rules, flows, permission sets, and page layouts - Configure and maintain core sales processes - lead routing, opportunity stages, pipeline management, and forecasting structures - Triage and resolve user-reported issues quickly; you're the

Enterprise Solutions Engineer Australia About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for a Solutions Engineer , a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon's AI-native platform into complex customer ecosystems. Your background looks something like this - 4-6 years of customer facing experience in a sales engineering (pre-sales) role - Partner with Account Executives to discover and qualify solutions

Research Engineer, Agents New York City, New York, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon's agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users. At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation-from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing

Staff Software Engineer, Infrastructure San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics. We organize around five focus areas: - Core Infra: The foundational cloud stack-networking, compute, storage, security, and infrastructure‑as‑code-to ensure reliability, scale, and cost efficiency. - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments. - ML Infra: GPU and model‑serving platforms for LLM inference with

Senior Software Engineer, Core Infrastructure San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics. We organize around four focus areas: - Core Infra: The foundational cloud stack-networking, compute, storage, security, and infrastructure‑as‑code-to ensure reliability, scale, and cost efficiency. - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments. - ML Infra: GPU and model‑serving platforms for LLM inference

Technical Program Manager San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon's APM team turns enterprise commitments into durable customer outcomes. We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow. Within the APM team, the Technical Program Manager (TPM) function helps drive end-to-end delivery of Decagon's most complex customer implementations - design partnerships, strategic deals, and enterprise go-lives - alongside the internal cross-functional programs that underpin enterprise readiness. We work across the company to ensure every deployment ships on time and at high quality. Most