Blackbird.xyz jobs

Demand Planner Work Location Province Ontario Description Join us in powering Canada's network infrastructure through world-class demand planning! Our team and what we'll accomplish together Ready to build the demand signal that drives inventory decisions and capital efficiency across TELUS? We're seeking an analytical, results-driven Demand Planner to own end-to-end demand planning within our Purchasing & Inventory Management Infrastructure (PIMI) team. You will translate program plans and demand patterns into a defensible statistical and consensus forecast that supply chain, network, and capital teams rely on for planning. Partnering with stakeholders to capture forward-looking requirements, you'll build the single demand number the business plans against-combining statistics, business input, and disciplined reconciliation. The PIMI team is critical to TELUS's network infrastructure reliability and success. We're responsible for demand and supply planning, plus strategic transformational initiatives. Your role shapes how we build with confidence. What you'll do Build and optimize the statistical baseline forecast across your assigned portfolio, selecting appropriate models for demand patterns (smooth, variable, intermittent/lumpy) and segmenting SKUs using ADI/CV² and ABC-XYZ classification Own the consensus forecast by running structured demand reviews: capturing program and stakeholder input, reconciling against the statistical baseline, and producing one agreed set of numbers for supply planning Manage the Sales and

Account Executive - Public Sector San Francisco | Hybrid | Washington, D.C. | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE Promise's Sales team partners with government agencies and regulated companies such as utilities to modernize how they deliver essential services. Our platform helps these institutions eliminate inefficiency, improve outcomes, and create a better experience for the millions of people who rely on them. As an Account Executive, you will drive new and expansion business across targeted agencies and enterprises. Each customer has unique procurement processes, and successful AEs at

Sales Engineer San Francisco | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE The Sales Engineer (SE) is a key player on Promise's sales team, acting as the product subject matter expert responsible for all technical aspects of the sales process. The Sales Engineer will technically qualify sales opportunities, perform assessments of customer requirements, anticipate and preemptively answer prospect's questions and objections, respond to technical RFPs, and communicate important prospect requirements to the product team. For qualified opportunities, SEs will be responsible for presenting overviews of Promise's solutions,

Product Designer San Francisco | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE As a Product Designer at Promise, you'll take the lead on turning ambiguous, horizontal problems into beautiful, intuitive product experiences that scale across products and customers. You will be a strategic partner to Engineering, Product, and Deployment Strategists, shaping strategy and driving clarity from discovery through shipping. You'll set a high bar for UI/UX and interaction design, steward our design system, and help transform real-world operational complexity into experiences that residents and agency teams love

Data Engineer San Francisco | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE At Promise, we rely on data for every decision we make - from product and engineering to operations, finance, and everything in between. As our newest Data Engineer, you'll build and scale the systems that power data-driven decisions across the company. You'll work directly with a variety of stakeholders in the business - such as product, engineering, customer success, and finance - to design reliable and understandable data architectures, ship resilient pipelines, and create the

Account Executive - Utilities San Francisco | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE Promise's Sales team partners with government agencies and regulated companies such as utilities to modernize how they deliver essential services. Our platform helps these institutions eliminate inefficiency, improve outcomes, and create a better experience for the millions of people who rely on them. As an Account Executive, you will drive new and expansion business across targeted agencies and enterprises. Each customer has unique procurement processes, and successful AEs at Promise see these as

Founding Security Engineer Washington, D.C. | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE We're hiring a Founding Security Engineer to be our first dedicated security generalist who operates across the full security surface area - writing detection rules, hardening cloud infrastructure, and shipping security improvements through code. Our security team orients around enabling Promise and its clients while guaranteeing a high standard of security. We look for ways to solve problems together with security as one of the key outcomes. WHAT YOU'LL DO - Build and run

Product Engineer - Frontend San Francisco | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE At Promise, we're building technology that helps families stay afloat-turning financial stress into stability through flexible, affordable payment solutions. As a Product Engineer with a frontend focus, you'll shape the way people directly experience that mission. You'll design and build intuitive, high-impact web applications that connect individuals facing financial hardship with essential public services. Using modern tools like React, TypeScript, and GraphQL, you'll craft seamless user journeys powered by robust backend systems. This

Full-Stack Engineer (Experienced) Denver, CO Ranger, Revolutionizing Software Testing We're building Ranger to change the status quo of QA. Our mission is to power testing for the world's most ambitious engineering, product, and design teams so they can get back to building. How We're Already Changing the Game: Intelligent Test Generation Leveraging advanced LLMs, we automatically generate reliable and efficient Playwright tests. Self-Healing Tests Our system proactively identifies and resolves flaky tests, ensuring consistent and reliable test suites. Improved failure insights Get automated failure reports with likely causes, and easy-to-follow steps to reproduce the issue. Some of the fastest growing companies in the world (Clay, Suno, Dust, and more) use Ranger. We also collaborated with OpenAI, which you can read about here. Join Our Team To accelerate our mission we're incredibly excited to announce $8.9M in total funding over two rounds of funding led by XYZ and General Catalyst. Among the many other fantastic backers, they are joined by some of our earliest customers (Clay Co-founder Varun Anand, Suno Co-founder Martin Camacho, Dust Co-founder Stan Polu). Let's fix the way software teams test their products. We're embarking on an exciting journey and we hope you join us as Ranger leads the way. What we are looking for G e t t i n g b a c k o n d e f e n s e f o r e a c h o t h e r : N o o n e a t R a n

Forward Deployed Engineer San Francisco | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE Promise is seeking a Forward Deployed Software Engineer who's driven by impact, excited by challenge, and motivated by Promise's mission: helping low-income families catch up on past-due bills and access the relief they deserve. This is not your typical engineering role. You'll be on the front lines-working hand-in-hand with utilities and government partners, solving complex integration challenges, and making sure our technology actually delivers where it matters most: in people's lives. You'll bring strong

Deployment Strategist San Francisco | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE As a Deployment Strategist at Promise, you'll be on the front lines of impact- owning outcomes, not tasks. You'll work hand-in-hand with government and utility partners to deeply understand their operations, pain points, and goals-then translate those insights into real, scalable solutions that drive measurable results. This is not a passive customer success role. You'll build, problem-solve, and strategize to ensure every deployment delivers lasting value-to our customers, their constituents, and Promise's bottom line. You'll

Product Engineer - Backend San Francisco | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE At Promise, we're building technology that helps families stay afloat-offering flexible, affordable payment solutions that turn financial stress into stability. As a Product Engineer, you'll design and scale the systems that make this mission possible. You'll spend most of your time hands-on with code, crafting robust microservices and distributed systems, while also mentoring teammates and shaping our engineering culture. This is a role for someone who loves to solve complex problems at scale,

Forward Deployed Engineering Lead San Francisco | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE Promise is seeking a Forward Deployed Engineering Lead who wants to build where it matters most, alongside critical service providers in government and utilities, delivering essential outcomes for folks across the country. You'll operate at the front lines of major deployments, working directly with customer stakeholders to scope problems, untangle legacy systems, and ship production code that works in the real world. You'll thrive in high-ambiguity, high-stakes environments-making smart tradeoffs, moving quickly, and

Software Engineering Lead Washington, D.C. | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE Promise is looking for an Engineering Lead to guide the technical vision and team behind our Payment Plans platform-the engine of our business and a lifeline for families nationwide. Payment Plans empower residents with flexible, interest-free installment options, helping them avoid penalties while enabling utilities and governments to recover revenue more effectively. It's a product that creates a true win-win-and you'll be at the helm. You'll lead a high-performing engineering team, scaling the platform

Founding Marketer San Francisco, CA Ranger - Verify work as fast as your agents can write it Agent writes it, Ranger verifies it. We're building easy-to-use QA tools for you and your agents to turn big ideas into real products, quickly. Teams ship at agent-speed without sacrificing quality. Companies like Fanatics, Amplitude, and Clay use Ranger to close the gap between what agents build and what actually works in production. Our opportunity is exploding day over day, and we need someone to make sure every engineer knows about it. We've raised $8.9M from XYZ and General Catalyst, alongside operators from Linear, Webflow, and OpenAI as angel investors. Our office is in the Presidio in San Francisco. About the Role W e ' r e h i r i n g o u r f i r s t - e v e r m a r k e t e r . T h i s i s a f o u n d i n g r o l e - y o u ' l l b e t h e p e r s o n w h o b u i l d s R a n g e r ' s g r o w t h e n g i n e f r o m s c r a t c h , w o r k i n g d i r e c t l y w i t h o

Bilingual Customer Support Associate (Call Center) Fairfield | OnSite Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE The Customer Support Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief programs. Based in Fairfield, CA, you will thrive in a fast-paced environment, offering clear communication and reliability. Your role is essential in helping clients regain financial stability. WHAT YOU'LL DO -

Product Strategist San Francisco | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE Promise is seeking a user and performance-obsessed Product Strategist to lead the strategy and development of our flagship product, PromisePay, a flexible payments platform for utilities and government agencies. This role focuses on optimizing enrollment experiences and improving plan performance - ensuring that every customer, especially those from low-income or underbanked communities, has a dignified, low-friction way to repay past-due balances and maintain access to essential services. You'll work cross-functionally to drive enrollment growth, repayment

Forward-Deployed Test Engineer San Francisco, CA Ranger, revolutionizing software testing Ranger is an AI-powered platform redefining QA. Our mission is to power testing for the world's most ambitious engineering, product, and design teams so they can get back to building. Some of the fastest-growing companies in the world (Clay, Suno, Dust, and more) use Ranger and we collaborated with OpenAI, which you can read about here. We're also incredibly excited to announce $8.9M in total funding over two rounds of funding led by XYZ and General Catalyst. How we're already changing the game Intelligent test generation: We automatically generate reliable and efficient Playwright tests by leveraging advanced LLMs. Self-healing tests: Our system proactively identifies and resolves flaky tests, ensuring consistent and reliable test suites. Improved failure insights: Get automated failure reports with likely causes, and easy-to-follow steps to reproduce the issue. About the role As a Forward Deployed Test Engineer, you'll drive customer success by developing and managing end-to-end Playwright test suites using our AI platform. From initial onboarding through renewal, you'll own the technical testing relationship with customers, transforming their requirements into reliable automated test frameworks. This role requires a technical problem-solver capable of writing quality test code while building strong customer relationships. You'll balance hands-on test development with strategic customer management to ensure our customers get the most value from our testing service. As Forward Deployed Test Engineer, you will: O w n t h e f u l l c u s t o m e r

Software Engineer - AI Washington, D.C. | Hybrid | Remote Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. ABOUT THE ROLE At Promise, we're transforming how people in financial difficulty connect with public services-using technology to make systems simpler, faster, and more human. As a Software Engineer - AI, you'll design and deliver end-to-end generative AI and large language model (LLM) applications that directly power this mission. You'll build AI pipelines and infrastructure for prompt engineering, fine-tuning, document parsing, and RAG systems, and help bring new AI capabilities from early concept into real-world deployment.