Software Engineer - Tools & Automation

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About this role

Software Engineer - Tools & Automation Foster City, CA As a Software Engineer and member of the Platform Stability team, you will help build, fine-tune, and maintain a novel AI-powered tool for diagnosing technical issues and identifying root causes. You will collaborate cross-functionally to gather requirements, develop AI/ML and analytical models, and drive data-driven insights - all as part of a high-performing team. As a Software Engineer and member of the Platform Stability team, you will help build, fine-tune, and maintain a novel AI-powered tool for diagnosing technical issues and identifying root causes. You will collaborate cross-functionally to gather requirements, develop AI/ML and analytical models, and drive data-driven insights - all as part of a high-performing team. In this role, you will: - Design and implement agentic AI systems with structured interfaces, reasoning loops, and robust error handling - Build and maintain data pipelines, scheduled workflows, and benchmarking infrastructure - Develop evaluation and scoring systems to measure and continuously improve model output quality - Integrate the platform with internal and external services, including ticketing, messaging, storage, and observability - Collaborate with cross-functional teams to translate business requirements into technical AI solutions - Architect and maintain production-grade AI solutions with focus on scalability, reliability, and performance Qualifications - BS in relevant engineering discipline and 4+ years of relevant work experience - SW development, Strong Python with applications in AL/ML - Familiarity with AI agents and their applications, including prompt design, tool calling, context management, and evaluation - Experience or strong interest

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