Technical Support Engineer APJ

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About this role

Technical Support Engineer APJ India Yugabyte is the company behind YugabyteDB , the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide. Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits. Our Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries. Job Title: Technical Support Engineer Location: Remote (APJ timezone) About Yugabyte Yugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology. Role Overview We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement - we're looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture. The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB. Key Responsibilities - Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB. - Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations. - Collaborate closely with

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