Complaints Administrator

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Complaints Administrator Hyderabad, , India Company Description: Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description: The Complaints team exists to ensure we treat customers fairly and protect the company from regulatory, financial and reputational risk. We right wrongs through fairness, accountability and transparency. A Complaints Administrator will ensure that customers receive the smoothest journey when they currently have an issue with Wise. The role requires an understanding of our regulatory obligations when it comes to complaints handling in order to be able to assist the team and work efficiently while handling multiple communications at once. Activities performed on the job Forming good working relationships with other areas of the business that escalate complaints. Working across multiple teams to resolve customer issues by logging them. Ensuring customers are treated fairly by reviewing all complaint points. Making necessary escalations to relevant internal teams at the point of complaint logging. Providing feedback to operational and/or product teams when things have gone wrong for customers or you notice trends. Supporting Customer Support and other

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