Overnight Shift - Membership Services Representative (Limerick, Ireland)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$111,944 national median

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Overnight Shift - Membership Services Representative (Limerick, Ireland) Limerick RESPONSIBILITIES: - Deliver exceptional support across phone, email, and chat, creating thoughtful and personalized experiences that build member trust and confidence in WHOOP - Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy, empathy, and efficiency - Identify opportunities to surprise and delight members through proactive problem-solving, education, and high-touch service - Serve as a strong advocate for members by surfacing trends, identifying recurring friction points, and capturing actionable feedback - Surface members insights through established Membership services processes to help identity trends, escalate friction points that help inform cross- functional improvements to the member experience - Maintain accurate and detailed documentation of member interactions in alignment with quality standards and operational best practices - Meet or exceed key performance metrics including quality, response time, resolution time, and member satisfaction - Demonstrate accountability, adaptability, and resilience by maintaining strong engagement and responsiveness throughout assigned shifts - Embrace feedback and continuous learning with a growth mindset, actively seeking opportunities to improve both individual performance and team impact QUALIFICATIONS: - Eligible to live and work in Ireland - Must be able to work onsite 75% of the working week in the Limerick office - Availability to work flexible shifts across a Monday-Sunday schedule as our day operating hours run from 7pm - 8am local time) - Passionate about delivering a hospitality-driven member experience, creating personalized, thoughtful, and high-quality interactions that elevate how members

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