Overnight Shift - Membership Services Representative (Limerick, Ireland)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Night From the posting source checked Jun 20, 2026

Weekend work

Required From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Overnight Shift - Membership Services Representative (Limerick, Ireland) Limerick RESPONSIBILITIES: - Deliver exceptional support across phone, email, and chat, creating thoughtful and personalized experiences that build member trust and confidence in WHOOP - Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy, empathy, and efficiency - Identify opportunities to surprise and delight members through proactive problem-solving, education, and high-touch service - Serve as a strong advocate for members by surfacing trends, identifying recurring friction points, and capturing actionable feedback - Surface members insights through established Membership services processes to help identity trends, escalate friction points that help inform cross- functional improvements to the member experience - Maintain accurate and detailed documentation of member interactions in alignment with quality standards and operational best practices - Meet or exceed key performance metrics including quality, response time, resolution time, and member satisfaction - Demonstrate accountability, adaptability, and resilience by maintaining strong engagement and responsiveness throughout assigned shifts - Embrace feedback and continuous learning with a growth mindset, actively seeking opportunities to improve both individual performance and team impact QUALIFICATIONS: - Eligible to live and work in Ireland - Must be able to work onsite 75% of the working week in the Limerick office - Availability to work flexible shifts across a Monday-Sunday schedule as our day operating hours run from 7pm - 8am local time) - Passionate about delivering a hospitality-driven member experience, creating personalized, thoughtful, and high-quality interactions that elevate how members

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