Associate Director, Lab Operations

Benefits

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About this role

Associate Director, Lab Operations Boston, MA RESPONSIBILITIES: - Develop, manage and scale the Lab Operations team; evangelize the work of operations and opportunities for efficient collaboration across the org. - Advocate for the needs of your team and their work to unlock high-volume, high-quality research on site at WHOOP Labs Boston. - Define and monitor key performance indicators (KPIs) to measure the effectiveness of program initiatives and track progress towards goals. - Collaborate closely with research leaders to build a strong culture across WHOOP Labs and ensure strong ways of working between research execution and operations. - Partner with program leaders across research groups, hardware, apparel, and product to evaluate roadmapping tradeoffs and efficiently manage team resources. - Ensure clear communication across the team and stakeholders. - Partner with the Research Manager to build the WHOOP Labs brand across the organization. - Reports to the Director of Human Subjects Research QUALIFICATIONS: - 5+ years of experience in a Research Operations or Program Manager role, preferably within a health, research, or hardware product environment. - 2+ years of experience managing a team - Familiarity with agile methodologies, sprint planning, and backlog grooming processes. - Data-driven approach to strategic planning, comfortable reviewing metrics and identifying ways to measure program success - Experience collaborating across multiple functions including engineering, privacy/legal, research, recruitment, and product. - Experience with ethical standards for human subjects research, including handling PII/PHI and participant risk assessment - Experience with IRB submissions, clinical regulatory guidance, or GDPR is a strong

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