Director of Customer Education

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$55,390 U.S. median for this role

Projected growth (BLS Employment Projections)

-0.1% - Decline

Matched to SOC 25-2021 - Teaching and Education aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Teaching Education From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director of Customer Education Weave - Headquarters (Lehi, UT), Lehi, Utah, United States We are seeking a strategic and customer-obsessed leader responsible for building and scaling Customer Education for Weave customers. This leader will create education programs that drive product adoption, customer outcomes, retention, and expansion across a single, multi and enterprise customer segment. The ideal candidate has deep experience leading customer education initiatives in a SaaS or technology environment serving single to enterprise organizations.Expertise in instructional strategy, learning technologies, customer enablement, and cross-functional leadership. This role will partner closely with Sales, Onboarding, Customer Success, Product, Support, Marketing, and Executive Leadership to deliver impactful learning experiences that accelerate customer value realization. - This position will be hybrid (remote/in office) - Reports to: VP of Customer Success & Onboarding What You Will Own Strategy & Leadership - Define and execute the company's customer education vision, strategy, and roadmap. - Build scalable education programs that support onboarding, product adoption, advanced feature usage, certifications, and customer maturity. - Establish KPIs and success metrics tied to customer outcomes, retention, expansion, product utilization, and customer satisfaction. - Lead and develop a high-performing customer education team including instructional designers, trainers, content creators, and program managers. - Serve as the internal subject matter expert on customer learning strategies and adult learning methodologies. Enterprise Customer Experience - Design learning experiences tailored for specific customer segments including enterprise organizations with complex organizational structures, workflows, and stakeholder groups. - Develop role-based and persona-based learning journeys for administrators, executives, managers, and

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.