Principal Customer Platform Business Analyst, Digital Service

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$102,662 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.4% - Faster than average

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Product From the posting source checked Jun 20, 2026

Seniority

Principal From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Principal Customer Platform Business Analyst, Digital Service Milford, MA, US; UNAVAILABLE, UNAVAILABLE, US Overview This role operates in a fast-paced SAFe Agile environment and plays a critical role in evolving Waters' Salesforce ecosystem, with a strong focus on customer-facing experiences delivered through Salesforce Experience Cloud and Service Cloud. The position supports scalable portals, self-service capabilities, and knowledge-driven interactions that enable the future of Marketing, Sales, and Service operations. Partnering closely with the Salesforce Product Owner, business stakeholders, IT, and delivery teams, this role translates complex business and customer experience needs into high-quality, actionable user stories that drive adoption, efficiency, and measurable business value. Responsibilities Partner with senior leaders and global stakeholders to deliver customer-facing engagement and service capabilities that improve efficiency, productivity, and experience Provide functional leadership to automate and streamline Salesforce-enabled business processes Translate business and experience requirements into prioritized user stories, epics, and success metrics Maintain and continuously refine a well-prioritized product backlog aligned to business value Support Experience Cloud solutions including portals, knowledge, case management, and self-service Facilitate backlog refinement, cross-team collaboration, and shared understanding between technical and non-technical teams Validate delivered solutions against acceptance criteria, usability standards, and experience quality

Read the full description at uscareers-waters.icims.com. FewerJobs shows a preview and links to the original posting.