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CSS

WAFD INC - Fernley, NV, US

Posted May 4, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Offered From the posting source checked Jun 20, 2026
Verification
Not verified
Salary
$19.33-$26.2/hr From the posting source checked Jun 20, 2026
401(k) match
Not verified

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

40% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

CSS Fernley, NV, US Min USD $19.33/Hr. Max USD $26.20/Hr. Job Summary Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Supervisor (CSS). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference! This is a supervisory position responsible for providing high-quality service to retail bank clients by administering branch operations and supervising multiple Customer Service Representatives. A successful Customer Service Supervisor must: Ensure high level of customer satisfaction through the delivery of excellent service. Assist clients by recognizing opportunities and making appropriate product and service recommendations for both consumer and small business clients. Supervise two or more CSRs and manage scheduling, branch staff on-boarding and training, workflow management, and daily adherence to operational processes and policies. Assist the manager in suggesting ways to optimize operational effectiveness, productivity, and efficiency to build shareholder value. Demonstrate and apply skills necessary to open all account types and originate loans. Develop competencies and certifications/registration necessary to support branch performance goals. Assume responsibility for the branch in the absence of other branch leadership. Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. Reflect the corporate values and ethics of WaFd

Read the full description at careers-wafd.icims.com. FewerJobs shows a preview and links to the original posting.

Apply at careers-wafd.icims.com

Apply link not verified; last alive Jun 13, 2026.

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