Technical Supporter

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Supporter Istanbul, IS, Turkey Company Description: Job Description: Who will you be working with? You will be part of the regional Technical Support and Field Services organization, working closely with Metro/Public Railway customers, local Sales teams, Wabtec Field Services, and SISCO Engineering teams. In this role, you will act as a key technical interface between customers and internal stakeholders to ensure high-quality service and customer satisfaction. How will you make a difference? As a Technical Supporter, you will support Metro/Public Railway customers by responding to technical support requests in a quality‑, cost‑, and target‑oriented manner. You will ensure strong customer relationships, provide technical expertise, support sales activities through technical insights, and contribute to maintaining Wabtec's reputation for reliable and innovative railway solutions. What will your typical day look like? Act as the primary technical contact for local Metro/Public Railway customers, including field service, maintenance, and technical operations teams. Maintain close customer relationships through regular communication and on‑site visits. Ensure customer satisfaction by meeting defined quality standards and following company procedures and protocols. Identify customer needs and provide technical recommendations to support the Sales team in generating potential sales leads. Develop and maintain in‑depth knowledge of Wabtec products and services used in the domestic market. Collaborate with Wabtec Field Services and SISCO Engineering teams to resolve technical issues, claims, and customer requests. Prepare and deliver technical presentations to customers, focusing on solutions, innovations, and value creation. Support the Sales team in preparing customer offers in line with Wabtec technical guidelines

Read the full description at jobs.smartrecruiters.com. FewerJobs shows a preview and links to the original posting.