Customer Service Product Liaison

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Product Liaison Carlsbad, CA, United States Company Description: Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success. Job Description: What you'll get to do: Respond to inquiries regarding defects and product discrepancies. Use a case-by-case approach to assess each customer's unique concern. Confirm defective items and/or provide alternate solutions to non-defective products. Input replacement orders into the backend system and submit them daily. Stay up to date on new product details. Track all customer inquiries by assigning tags. Request customer defect samples to be sent back to HQ based on defect trends. Work to give the customer an extraordinary customer experience and win back detractors. Work with Supervisor to answer complicated escalated issues. You may be assigned additional tasks and projects in addition to the above general responsibilities. Qualifications: Who you are: Bachelor's degree or equivalent years of experience preferred 1+ years of Product Liaison or customer service work experience. Excellent organization, written, and verbal communication skills. Ability to multi-task,

Read the full description at jobs.smartrecruiters.com. FewerJobs shows a preview and links to the original posting.