Service Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Engineer Seoul Gasan-Dong, KOR Summary: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Duties & Responsibilities: Overview We are seeking a highly capable Support Engineer to provide front‑line technical support for our advanced RF product portfolio. This role will serve as the primary point of contact for customers in Korea, ensuring fast, high‑quality technical resolution and strong customer satisfaction. The ideal candidate will be comfortable working across manufacturing, service centers, and R&D teams to diagnose issues, drive root‑cause analysis, and ensure continuous improvement. Key Responsibilities Customer Support & Technical Ownership Act as the primary point of contact for Korean customers and Regional Authorized Service Partners, providing expert technical support for complex RF systems. Manage end‑to‑end case ownership, from initial customer engagement through investigation, resolution, and follow‑up. Conduct technical troubleshooting, system diagnostics, and analysis to resolve product issues quickly and effectively. Cross‑Functional Liaison Work closely with the Engineering teams, manufacturing and services centers to coordinate repairs,

Read the full description at viavisolutions.wd1.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.