Service Supervisor

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$50K-$54K From the posting source checked Jun 20, 2026

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

16% below the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Flexible From the posting source checked Jun 20, 2026

Weekend work

Required From the posting source checked Jun 20, 2026

Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Supervisor Mobile, Alabama Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a Service Supervisor , you will oversee service operations for The Wave to supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders. This is a full-time, shift-based position requiring approximately 40-45 hours per week (8-9 hour shifts) in-person based out of our Mobile, AL location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise. What You'll Do: - Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency. - Develop and implement training programs for new hires and ongoing training for existing drivers. - Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction. - Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise - Go to the scene of accidents and incidents to manage processes and protocols - Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth - Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities - Learn the fundamentals of Via operations

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.