General Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

General Manager Antioch, CA; Oakland, CA; Richmond, CA; Walnut Creek, CA Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As General Manager , you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! What You'll Do: - Manage the on-site daily operations of Via's service in the East Bay region - Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team - Manage and mentor the on-site team of dispatchers and shift managers - Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations - Liaise closely with Via senior management and Via's external partners - Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis - Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. - Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations - Lead, coach and

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