Senior Technical Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified

Salary

$114K-$145K not verified - source not recorded; timestamp not recorded

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

16% above the BLS role benchmark for data and ml aggregate.

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Technical Support Engineer USA (Remote) Veriff is hiring a Senior Technical Support Engineer for its USA region. As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on to provide timely, accurate, and well-communicated solutions to their complex technical and integration problems. Beyond individual contribution, you will drive cross-team initiatives, mentor fellow engineers, and help shape the team's technical direction. You will identify patterns in issues, understand their severity, highlight risks to stakeholders, and get to the root cause of edge cases. If you're naturally a helper, enjoy assisting people with technical issues, and can explain technical details in a simple way while also enabling others, we'd like to meet you! At Verriff, you'll help protect honest people online by: Taking ownership of reported issues and ensuring their resolution from start to finish Conducting research, diagnosis, troubleshooting, and identifying solutions to address system and service problems Replicating reported issues and writing detailed bug reports Escalating unresolved issues to appropriate development teams and documenting standardized solutions for the knowledge base Handling crises in the event of feature failures or application downtime Participating in an on-call rotation and leading production incidents Developing and reporting on key metrics; for example generating custom reports and writing complex SQL queries Driving cross-team initiatives that have area-wide impact beyond your immediate team Taking responsibility for technical designs of new services and tools Identifying gaps

Read the full description at www.veriff.com. FewerJobs shows a source-linked preview and links to the original posting.